Senior Technical Specialist

5 days ago

Campbell River, Canada The Co-operators Group Limited Full time

Language: English is required, French is an asset

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Senior Technical Specialist ensures the availability, stability, integrity and efficient operation of complex technologies deployed across multi-technical platforms and environments within the enterprise. With a focus on a specific area of expertise, the incumbent will ensure that technical services in that area are provided to clients to meet both the current and future business needs, and that defined service levels for performance and availability are being met. This includes research, design, implementation support, complex incident response, project consulting, and ongoing maintenance. As a more senior role to the technical analysts, this role also provides guidance to others.

Technologies you have experience with:
  • You have experience with SharePoint, SharePoint Online, MS Teams, OneDrive, PowerShell and Office 365 suite.
  • Having experience with Teams Premium, Active Directory, Power BI, MS Graph, API's, and Service Now is an asset.
How you will create impact:
  • Research and design technology solutions according to requirements and formulate proposals that provide alternatives and recommendations to address client needs, consulting with peers to create optimal design topologies and configurations.
  • Coordinate with other teams and/or external partners and service providers to ensure successful implementation of system software and/or hardware solutions, investigating issues/conflicts in test and in production and integrating changes as applicable across the group of companies.
  • Coordinate and manage complex technical incident and problem resolution within various production and test environments by conducting research, investigation, and diagnosing and recommending solutions.
  • Develop and establish operational processes and procedures to monitor and control various production and test environments.
  • Provide technical leadership and consultation to internal customers and external partners on complex projects as the key representative of a given technology domain.
  • Identify emerging technological trends and provide recommendations for technical strategy and direction to management.
  • Provide training and mentoring to peers and clients as required, ensuring team members are aware of existing or new processes.
  • Participate in change management processes to ensure clients are notified of system changes and that IT change procedures are followed for approving and implementing changes.
How you will succeed:
  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view.
  • You build trusting relationships and provide guidance to support the development of colleagues.
To join our team:
  • You have experience administrating and/or configuring SharePoint, SharePoint online, MS Teams; and have knowledge of Office 365 suite security concepts, controls and integrations.
  • You have experience in a complex technical environment with understanding of operational process such as incident and change management including ITIL, and LEAN.
  • You have experience creating and enhancing PowerShell scripts to automate tasks while adhering to security controls.
What you need to know:
  • You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
What’s in it for you?
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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