Sr. Account Manager- Saskatoon, Saskatchewan

3 weeks ago

Saskatoon, Canada Komatsu America Corp. Full time

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Date:  May 24, 2024

Location: 

Saskatoon, SK, CA, S7P 0B3

Onsite or Remote:  Hybrid Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities:

  • Competitive wages
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness spending account
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Paid vacation
  • Company-supplied tools
  • 4/5 Rating on Glassdoor 
  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
  • Discussion regarding full compensation package conducted upon initial pre-screen

Reports to: District Manager, Saskatchewan
Shift: 5 x 2; Mon – Fri, 8 hours per day
Location: Saskatoon, SK
Relocation: This position offers relocation to Canadian Residents.

Key Job Responsibilities
  • Be key contact for all matters such as products, parts, availability issues, invoicing, contract negotiation and administration, warranty claims, contract change orders.
  • Maintain a trusting business relationship between the customer and company.
  • Ensure external customer expectations are met (i.e. parts, equipment availability, etc.).
  • Develop contingency plans for addressing critical shortages quickly and cost effectively.
  • Accountability for all the operational processes and deliver performance on budget.
  • Deliver technical assistance needs to appropriate supervisors to accommodate the customer’s needs.
  • Develop and maintain key metrics and practices to identify opportunities for the customer.
  • Ensure parts are available and delivered on time for the customer.
Qualifications/Requirements
  • 5 years’ experience working directly in sales focused or similar account management role.
  • Bachelor’s degree in business development or a related field or equivalent work experience.
  • General Heavy Equipment knowledge, with basic mechanics, hydraulics, and electric knowledge
  • Effectively present information and respond to questions from groups of managers across the organization, clients, customers, and the public.
  • Must be self-motivated with sales driven attitude.
  • 5 + years of parts and/or operations experience with continuously expanding professional experience.
  • Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally.
  • Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels.
  • Strategic thinker - strong ability to see opportunities and ability to convert into added value proposal for our clients.
  • Superior interpersonal and communication skills with ability to connect with a variety of stakeholders at multiple levels.
  • Verbally presents messages in a clear, concise manner.
  • SAP and solid MS office skills (Word, Excel, PowerPoint, Project).
Additional Information

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with the Indigenous Peoples of Canada and would like to honour all the traditional territories that make up the land in which we gather, work and play. Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

Accommodation during the recruitment process is available on request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 

Note to Recruiters:  Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.

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