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Senior Training Manager

2 months ago

London ON, Canada Tahini's Full time

Reporting to our Chief Operating Officer the Senior Training Manager at Tahini's Franchising Corporation will play a pivotal role in developing and managing comprehensive training programs that support our franchisees and staff. This role is crucial for establishing and enhancing training capabilities, content, and processes to ensure rapid delivery of high-quality training materials. The Senior Training Manager will ensure that all training initiatives align with our company's mission and vision, and effectively meet the needs of our target audience.

ABOUT YOU

  • You excel at transforming complex concepts into engaging, actionable content that aligns with our brand’s mission and values.
  • Your expertise in instructional design and training management, combined with strong organizational and communication skills, ensures that all training materials are effective, up-to-date, and tailored to diverse needs.
  • You thrive in a fast-paced environment, manage multiple projects efficiently, and foster a culture of continuous learning and improvement.

ABOUT YOUR ROLE

  • Oversee the creation of comprehensive training programs for franchisees and staff.
  • Develop content for instructor-led sessions, online modules, blended learning, and documentation.
  • Align training materials with Tahini’s brand mission and market expectations.
  • Manage the training delivery process and coordinate resources to ensure efficiency and effectiveness.
  • Assess training outcomes, gather feedback, and implement improvements.
  • Equip franchisees and staff with the knowledge and skills needed for success in a fast-paced environment.

EDUCATION AND EXPERIENCE

  • Post-secondary education in in Business Administration or other related field
  • Minimum 5 years working in the training function in a restaurant-franchise system.
  • Proven track record in coordinating and managing the build out and delivery of training systems
  • Ability to implement training services, process and manage the continuous improvement feedback loop

SKILLS

  • Expertise in designing and developing practical, results-driven learning content and selecting effective delivery methods.
  • Proficient in organizing, coordinating, and mentoring training teams to ensure seamless operations.
  • Strong analytical skills for interpreting data to inform strategic decision-making and improve training outcomes.
  • Skilled problem solver, able to address complex challenges with innovative solutions.
  • Exceptional communicator with the ability to collaborate with diverse stakeholders and align objectives.
  • Experienced in creating clear, comprehensive training materials and SOPs to facilitate knowledge transfer.
  • Adept at conducting metrics analysis to evaluate training effectiveness and inform continuous improvement.

Job Type: Full-time

Schedule: Monday to Friday; Weekends as needed

Willingness to travel: 25% (preferred)

Work Location: Hybrid remote in London, ON N6N 1N7