Manager, Residential CRM
6 days ago
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Residential CRM
Four Seasons has an exciting opportunity in the Global Commercial Organization for a Manager, Residential CRM within the CRM team.
The Manager, Residential CRM will join the CRM team at an exciting time This candidate will work with a cross-functional team on building and operationalizing a new lead generation capability for the residential business. You will be shaping the CRM lead generation strategy to enable personalization through better analytics, guest targeting, recognition, and omnichannel experiences.
The Manager, Residential CRM is a big picture thinker who loves connecting the dots and is obsessed with customer experience. This role will be responsible for developing strategy along with partners, selling benefits of implementing the strategy, implementing technology/programs and leading day-to-day operations.
The Manager, Residential CRM will also manage the marketable database including reporting on health of database and ensuring compliance to privacy and security policies.
What You’ll Be Doing:
Residential Lead Generation Program
- Develop a lead generation strategy focused on building comprehensive guest profiles to enhance analytics, targeting, and recognition across channels.
- Spearhead implementation projects related to residential lead generation strategy.
- Partner with Insights team on residential guest segmentation and target guest growth.
- Partner with marketing team to develop and execute on acquisition campaigns to drive qualified
- residential buyers.
Residential Guest Profiles
- Collaborate with residential team/developers to implement database enhancements, integrations, and optimizations to support lead generation and guest profile building initiatives.
- Partner with marketing and operation stakeholders across the organization to understand their residential targeting/recognition needs and build out capabilities/processes to deliver.
- Leverage SFMC Journey Builder to develop multi-channel campaigns.
Own Residential Marketing Database, subscriptions, and Compliance
- Define key metrics to track, monitor and manage health of residential marketable database.
- Manage business rules for residential marketing subscriptions.
- Ensure privacy and security compliance on marketing database (GDPR, CASL, etc.)
- Provide guidance and support to residential team/developers on best practices for database management and CRM system utilization.
What You Bring:
- University or college degree in Business and/or Marketing is required.
- A minimum of 6+ years’ experience working within a CRM role.
- Proven track record in CRM strategy, lead generation, customer experience, omni-channel marketing and consumer insight.
- Previous project management experience highly desired.
- Experience in a fast-paced environment an asset.
- Knowledge of Salesforce and Salesforce Marketing cloud highly desired
- Familiar with Marketing Automation platforms
- Familiar with marketing privacy laws (GDPR, CASL, CCPA, PIPL)
- Knowledge of business and marketing practices highly desired
- Proficiency in Word, Excel and PowerPoint required.
- Able to identify use cases and requirements for MarTech solutions.
- Experience implementing new programs or technical solutions.
- Deep understanding of CRM and lead generation
Key Skills/Who You Are:
- “Athletic” Problem Solver: An ability to quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace and synthesize an approach to problem investigation and resolution.
- Proactive Self-Starter: Delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously.
- Create Buy-In: Develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
- Strong communications/interpersonal skills
- Project management skills including budgets.
- Ability to deal professionally, courteously and effectively, with all levels of management and other internal and external business contacts.
- Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.
- Productive self-starter who is flexible, co-operative, and receptive to challenge
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
#J-18808-Ljbffr-
Manager, Residential CRM
1 week ago
Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Manager, Residential CRM
1 week ago
Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
CRM Manager
6 days ago
Old Toronto, Canada Kaizen Gaming Group Full timeKaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.200 Kaizeners,...
-
CRM Manager
1 week ago
Old Toronto, Canada Kaizen Gaming Group Full timeKaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.200 Kaizeners,...
-
Product Manager- CRM
6 days ago
Old Toronto, Canada AutoTrader.ca Full timeTRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars inCanada, receiving over 25 million monthly visits to its marketplace. With over 3,500...
-
Product Manager- CRM
1 week ago
Old Toronto, Canada AutoTrader.ca Full timeTRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars inCanada, receiving over 25 million monthly visits to its marketplace. With over 3,500...
-
CRM Manager
1 week ago
Old Toronto, Canada Hard Rock Digital Full timeHard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to...
-
CRM Manager
6 days ago
Old Toronto, Canada Hard Rock Digital Full timeHard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to...
-
CRM Manager
2 weeks ago
Toronto, Ontario, Canada Convergix Automation Full timeConvergix Automation Solutions is a global automation solutions provider specialized in custom automated manufacturing systems including robotics, controls, material handling, information systems, process automation in a variety of manufacturing industries. With over 500 employees worldwide and 4 operating companies in Canada, USA, Northern Ireland, England,...
-
Senior Manager, CRM
2 weeks ago
Old Toronto, Ontario, Canada Equinox Fitness Club Full timeSenior Manager, CRMOverview OUR STORYEquinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,Blink, Pure Yoga, SoulCycle,...
-
Business Development Manager
11 hours ago
Old Toronto, Canada Spark CRM Full timeAbout Spark Spark is a collection of people, ideas and experience focused on a singular goal — to move the new development industry forward. With Spark’s mission to transform the real estate development industry, we’re empowering developers and sales agencies to modernize outdated technology, reduce resources within the most critical stages of the new...
-
CRM Manager
4 weeks ago
Toronto, Canada Kaizen Gaming Full time**We are Kaizen Gaming** Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of...
-
Manager, CRM
4 weeks ago
Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Head of Marketing
2 weeks ago
Toronto, Canada Copper CRM Full timeCopper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that teams love and adopt so businesses can focus on growing...
-
Community Manager
4 weeks ago
Toronto, Canada Kipling Residential Management Inc. Full time**Kipling Group is a full service, multifaceted real estate management organization, catering to large institutional clients, private equity funds and high net worth individuals. Kipling manages all asset classes and through Forest Hill Kipling, manages multi-family residential and condominium properties.** **The objective of Forest Hill Kipling is to...
-
Manager, CRM
1 month ago
Toronto, Ontario, Canada Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Manager, CRM
2 weeks ago
Toronto, Ontario, Canada Restaurant Brands Full timeAbout Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER...
-
Senior Project Manager
4 weeks ago
Old Toronto, Canada VML South Africa Full timeDepartment: Project Management & DeliveryExpertise: CRMLocation: Toronto , Canada Last Updated: 4/4/2024 Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R...
-
Senior Project Manager
3 weeks ago
Old Toronto, Canada VML South Africa Full timeDepartment: Project Management & DeliveryExpertise: CRMLocation: Toronto , Canada Last Updated: 4/4/2024 Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R...
-
Product Manager- CRM
3 weeks ago
Toronto, Canada AutoTrader.ca Full timePosition Overview: AutoTrader.ca is seeking an experienced and dynamic Product Manager to join our team in Toronto. As the Product Manager for CRM (Customer Relationship Management), with expertise in SFMC (Salesforce Marketing Cloud), you will play a crucial role in overseeing the end-to-end delivery of CRM-related products and features. This role requires...
