Director, Product Commercialization

2 months ago

Old Toronto, Canada Plusgrade Inc Full time

Director, Product Commercialization

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

ABOUT THE ROLE:

As the Director, Product Commercialization you will develop and implement processes to bring new products/features to market that our Partners want, make us money, and scale fast. You will decrease our time to revenue by successfully commercializing newly launched products.

You will build trust, increase alignment, and ensure accountability.

As part of an integrated product portfolio, you are building a new discipline, including playbooks to commercialize new products and mechanisms to track performance post-launch.

WHAT YOU WILL BE DOING:

Reporting to the VP, Product Commercialization, you will:

  1. Direct the best course of action to bridge the gap between product development and market introduction, ensuring product, client, pricing, legal, and marketing readiness, endorsed by SMEs.
  2. Solve complex problems (in an ambiguous environment) and make decisions for specific product initiatives, challenge where necessary, balance trade-offs, and guide execution.
  3. Maximize commercial performance, establish KPIs, create new systems/dashboards to measure performance and capture findings, in order to make compelling recommendations.
  4. Oversee customized client-facing materials during early pitch phase, apply sanctioned models, sanctioned product positioning and ensure high quality.
  5. Collaborate cross-functionally, gather feedback across teams, synthesize into briefs/recommendations to product development, marketing, and business strategy on features, prioritization, and to make pitch adjustments.
  6. Participate with Senior management, contribute to Product Development roadmaps, incorporating POVs from SMEs (Product Marketing, Finance, Account Team leads) to ensure alignment and long-term impact.
  7. Create “lite business cases” and/or Fast-Track Recos for our Core products. You will have access to a resource and matrix team to support you in the execution.

SKILL SET:

  1. Strong Commercial Acumen & judgment based on 7-10 years of leadership & direct industry related experience (including client-facing roles, GTM plans, new product launches).
  2. Experience (or equivalent experience) in one or several of the following is a strong asset: product commercialization and/or development, marketing in tech or B2B, business development/sales, cross-functional leadership, change management, loyalty, ancillary revenue, global experience (beyond North Am).
  3. Results-Driven - Focus on financial goals without compromising quality.
  4. Strategic Thinker with the ability to solve complex problems independently, and implement change successfully aligned with Plusgrade’s long-term strategy.
  5. Relationship Builder & Collaborator - working with a broad set of stakeholders.
  6. Skilled negotiator - finding consensus from multiple stakeholders, reconciling views to drive results.
  7. Analytical, comfortable with financial models, forecasts, pricing concepts.
  8. Excellent Communication skills - written & verbal.
  9. BA (Business/Marketing/Commerce), MBA and/or equivalent work experience.

WHAT YOU’LL LOVE ABOUT US:

  • RRSP/401(k) Matching
  • Comprehensive Health Plans
  • Flexible Paid Time Off
  • ️Travel Experience Credit
  • Annual Wellness Credit
  • Team Events and Monthly Lunches
  • Home Office/Commuter Credit
  • Work From Anywhere Program
  • Parental Leave Top Up
  • Adventure Pass

OUR PROCESS:

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities. We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally.

All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

  1. Recruiter Phone Interview
  2. Hiring Manager Interview
  3. Take-home Assessment
  4. Team Interview

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.

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