Technical Product Manager

3 weeks ago

Mississauga, Canada 24 Seven Talent Full time

Duration: 12 month contract
Location: Mississauga, Ontario - 2-3 days onsite/week - Hybrid

We are partnering with a retail conglomerate to bring on an experience Technical Product Manager.

Responsibilities:

Develop/maintain the product roadmap and backlog for your portfolio, working collaboratively with local and international stakeholders to prioritize new capabilities based on clear business cases, and gaining alignment from a stakeholder steering groups and executives.
Measure the success of completed initiatives to ensure business value is being realized and capabilities are being used to their fullest.
Actively support the systems and capabilities in your portfolio by promoting defect fixes, frequently occurring support problems, and efficiency drains into your backlog to ensure ongoing optimization.
Actively communicate with diverse groups of stakeholders through information sharing, listening sessions, training programs, clear documentation, and strategic vision presentations.
Act as a system SME, understand how stakeholders use these systems and providing vision and assistance to teams to get the most from the capabilities we enable.
Maintain an agile backlog by defining requirements, building stories, and performing user acceptance testing.
Work collaboratively with partners; navigate complex decision making, and influence product strategy.
Keep up-to-date on the industry and products in the omni-channel landscape; turn this research into actionable recommendations to accomplish business objectives.

Qualifications:
Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or equivalent experience is a plus.
Minimum of 3 years of proven experience as a Product Manager in eCommerce, or Customer Care industry.
Proficiency in agile product management frameworks, and able to build stories & manage an agile backlog
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Excellent communication and presentation skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.
A customer-centric mindset with a deep understanding of user experience and user-centered design principles.
Proven track record of successfully launching and managing platform products from concept to market.
Familiarity with eCommerce or Customer Care platforms, including knowledge of industry standards, best practices, and emerging trends.
Experience working with cross-functional teams, including engineering, design, and marketing.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

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