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Full Time Contract
1 month ago
Case Manager – Immigration Services
Location: Waterloo Region and Stratford-Perth Region
Work Hours: 37.5 hours per week
Employment Type: Full Time, Short Term Contract
Number of Vacancies: 1
Anticipated Start Date: October, 2024
Contract End Date: March 31, 2025
Deadline to Apply: October 21, 2024
Total Rewards Package:
Time Away from Work for your Well-being: At the YMCA of Three Rivers, we recognize the importance of work-life harmony To support your overall well-being, we also offer 12 well-being days that team members use for sick time off or to care proactively for yourself. Bereavement days are also available.
- Well-being days that can be used as they are earned
- Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
- A free YMCA membership for yourself and your family which can be used to access our fitness centers
- Discounts on programs and services offered by the YMCA including child care services
Are you a talented professional looking for a new opportunity?
YMCA of Three Rivers is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. Through our work, we foster belonging and wellbeing, and dedicate ourselves to building a healthy and vibrant community every day.
What you will do…
As a Case Manager you will support highly vulnerable newcomer clients/families during their settlement process by providing wrap-around client-centred case management services (in person and/or virtually). A Case Manager is responsible for providing one-on-one and/or family case management support and group services to newcomer population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance. Through outreach you will connect with eligible newcomer clients with complex needs and multiple barriers that could prevent them from successfully settling in Canada. The services that you will be offering to the client include information, orientation and appropriate referrals to community and government services. You will conduct a needs assessment to identify client’s needs and create a client-centred wrap-around service/settlement plan based on these needs. You will act as an advocate in helping newcomers access services including education, health care, legal systems and provide support in completed processes to access these services. You will provide case conferencing, supported access and transition support to external services where needed. You will also provide continuous case monitoring and follow up to support future settlement needs. You will enter information into government/ department databases and prepare monthly narrative and statistical reports for the Program Lead. To further support client and program needs, you may be asked to facilitate group or individual sessions, and connect with our community partners as continuous work to ease navigation and increase access of the settlement service system in our community. Other duties may be assigned based on client and program needs.
What you will bring….
Ideally, you will have a completion of a university or college degree (social work and/or settlement background strongly preferred for this position) or equivalent. 1-2 years of relevant work experience in the field of community service and newcomer settlement. You will have excellent computer knowledge of Microsoft Office and database work, excellent oral and written communication skills, keep abreast with Immigration legislation/policies affecting refugees and immigrants, mediation and conflict resolution. You will work directly with client information so previous experience working with confidential data and client information is strongly preferred.
Language: Your native knowledge of a second language would be an asset (esp. Arabic, Amharic, Tigrinia, Spanish, Dari).
This role requires regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. A valid G driver’s license and full time vehicle access are strongly recommended.
Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.
The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential.
The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.
Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.
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