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Call Flow Specialist I

3 months ago

Burnaby, Canada CT Control Temp Full time

The Call Flow Specialist I will engage in a variety of activities and initiatives as the company evolves and grows. Your primary responsibility will be to accurately process and generate invoices for our customers. You will play a crucial role in ensuring timely and efficient billing operations, maintaining accurate records, and resolving any billing discrepancies. The ideal candidate will have excellent numerical skills, strong attention to detail, and the ability to work in a fast-paced environment.

Call Flow Specialist I Job description:

  • Generate and process accurate invoices for customers based on provided data and billing information.
  • Maintain up-to-date records of invoices and customer information in the billing system.
  • Verify the accuracy of billing data and resolve any discrepancies or errors before issuing invoices.
  • Identify opportunities for process improvements and provide suggestions to enhance the efficiency and effectiveness of billing operations.
  • Stay updated on billing policies, procedures, and regulations to ensure compliance with company and industry standards.
  • Collaborate with internal teams, such as Sales, Dispatch and Accounts Payable, to gather necessary information for billing purposes.
  • Respond to customer inquiries regarding billing issues, discrepancies, or payment options in a professional and timely manner.

Skills and Experience:

  • Prior experience as a Billing Clerk or in a similar role.
  • Strong computer skills, including Microsoft Office, and ability to quickly learn new software.
  • Strong problem-solving skills with excellent attention to detail.
  • Highly organized, with an ability to manage multiple tasks, set priorities, and meet deadlines.
  • Knowledge of basic accounting principles.
  • Effective communication skills to interact with customers and internal team members.

N.B. You may be assigned additional and/or different duties to meet the Company's business requirements.

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