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Functional Analyst, Back office

4 weeks ago

Montreal, Quebec, Canada Belron Canada Inc. Full time
Automotive glass technology is helping transform how we experience the road. At Belron Canada , the home office of Speedy Glass, Lebeau vitres d'auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

This role of a business/functional analyst in operational systems (back-office) involves understanding and documenting processes and needs, as well as translating these needs into technical specifications. The analyst works closely with business teams and technical teams to design and deploy effective IT solutions.

Responsibilities:
Collaborate with business stakeholders to understand and accurately document needs and/or issues.
Translate business requirements into comprehensive functional and technical specifications for system configuration and integration.
Maintain detailed documentation of system configurations, integration points, mappings, and procedures.
Work with technical personnel and cross-functional teams to ensure seamless integration with other systems, such as ERP, WMS, etc.
Identify and resolve system integration issues and defects, ensuring a smooth data flow between systems.
Develop training materials and provide training to end-users for effective use of integrated systems.
Support the department head by actively participating in the planning and prioritization of initiatives, activities, and projects.

Qualifications:
Bachelor's degree in information technology.
5 to 10 years of relevant experience in Information Technology.
3 to 6 years of professional experience as a Business Analyst.
Strong skills in business process management and functional documentation.
Proficiency in French and English, both written and spoken (essential).

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there's no better time to join Belron Canada and #BringOutYourBest with us