General Manager

2 days ago

Squamish, Canada JRoss Recruiters Full time
  • Oversee daily operations of the General Store, ensuring smooth functioning across all departments.
  • Implement and maintain operational policies and procedures to enhance productivity and customer satisfaction.
  • Ensure compliance with health, safety, and liquor licensing regulations.
  • Develop and manage budgets, financial forecasts, and P&L statements.
  • Monitor financial performance, identify areas for cost reduction and revenue enhancement.
  • Implement strategies to achieve financial targets with expected annual sales of $3-4M.
  • Recruit, train, and supervise a diverse team of ~20 employees.
  • Foster a positive work environment and promote high performance and customer service excellence.
  • Manage team performance to ensure deliverables are met.

Customer Experience:

  • Establish, train, and maintain customer service protocols.
  • Address customer inquiries, feedback, and complaints in a timely manner on all channels.
  • Develop strategies to enhance overall customer experience and build community and customer loyalty.

Inventory and Supply Chain Management:

  • Manage inventory levels for liquor store, grocery, and takeout operations.
  • Develop and maintain supplier relationships, negotiate contracts, and ensure efficient stocking processes.
  • Work with team to ensure visual presentation standards meet brand expectations and enhance customer experiences.

Marketing and Sales:

  • Collaborate with the leadership team on promotional campaigns and events.
  • Identify cross-selling and upselling opportunities across store segments.
  • Monitor market trends and competitor activities.

Operational Systems:

  • Implement and manage Inventory software system for inventory control and POS (Lightspeed).
  • Handle invoicing, weekly payroll, and tips distribution.
  • Lead start-up phase including hiring, systems setup, and merchandising.
  • Develop and implement effective operational strategies from the ground up.

Challenges:
Starting from ground zero, the GM will oversee hiring, systems setup, merchandising, and establish operational protocols for a successful launch

Requirements
  • Proven experience as a General Manager in retail liquor store, grocery, or food service management.
  • Strong organizational, inventory management, and communication skills.
  • Excellent leadership and team management abilities.
  • Entrepreneurial mindset with a passion for start-ups and new ventures.
  • Knowledge of health, safety, and liquor licensing regulations.
  • Proficiency in MS Office and POS systems.
Corporate Culture
  • Competitive salary and performance-based incentives.
  • Opportunities for professional growth.
  • Dynamic and collaborative work environment.
Resume * please attach resume in MS-Word format More information
  • Files must be less than 5 MB.
  • Allowed file types: doc docx.

Cover Letter please attach cover letter in MS-Word format More information

  • Files must be less than 5 MB.
  • Allowed file types: doc docx.

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