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Product Operations Lead | Mayfair Shopping Centre

2 months ago

Victoria, Canada myGwork - LGBTQ+ Business Community Full time
This job is with lululemon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are responsible for leading inventory shifts, overseeing all back of house (BOH) product operations, and ensuring both the floor and BOH are stocked and well-organized. The Product Operations Lead provides input to team member performance evaluations, recommendations into store hiring decisions, and acts as Supervisor on Duty (SOD) while leading inventory shifts. The Product Operations Lead also oversees and delivers a world-class guest (i.e., customer) experience when scheduled to work on the floor. Core Responsibilities of the Job

  • Collaborate with store leadership to bring product strategy to life.
  • Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
  • Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
  • Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
  • Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for the guest.
  • Review and interpret daily business data and metrics to inform actions, for example analyzing product sell-through data to provide recommendations to store leadership regarding product focus or, for outlets, pricing.
  • Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
  • When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world-class guest experience.

Job Requirements Eligibility

  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

  • 1 year of work experience
  • Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work
  • Some experience in leading, mentoring, delegating or process implementation with others

Job Assets (i.e., nice to have; not required)

  • Education: High school diploma/GED/equivalent, or above
  • Experience (not necessarily the only focus of a role): retail, sales, distribution center, or warehouse operations related; reviewing and interpreting business reports and metrics to inform action
  • For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
  • Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
  • Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

  • Work involves moving through the store, sometimes in the front of the house with bright lights and loud music, and sometimes in the back of the house with no windows or natural light
  • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
  • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials
  • For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $21.25- $24.45/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $24.25- $27.45/ hour.

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Qui nous sommes lululemon est une entreprise innovante de vêtements performants pour le yoga, la course à pied, l'entraînement et d'autres activites sportives. En etablissant des standards eleves en matière de tissus techniques et de design fonctionnel, nous creons des produits et des experiences qui aident les gens à bouger, à croître, à tisser des liens et à se sentir bien. Nous devons notre succès à nos produits innovants, à l'importance que nous accordons à nos magasins, à notre engagement envers notre personnel et aux connexions incroyables que nous etablissons dans chaque communaute où nous nous trouvons. En tant qu'entreprise, nous nous efforçons de creer un changement positif pour construire un avenir sain et prospère. Cela consiste notamment à creer un environnement equitable, inclusif et axe sur la croissance pour notre personnel. Resume du poste Le ou la responsable des activites-produits fait partie de l'equipe de gestion du magasin qui est responsable de l'execution de la strategie generale des produits, notamment les activites-produits et la gestion des stocks. Il ou elle est responsable de diriger les quarts de travail consacres à l'inventaire, de superviser toutes les activites-produits liees à l'arrière-boutique et de veiller à ce que le plancher et l'arrière-boutique soient bien remplis et bien ordonnes. Le ou la responsable des activites-produits fournit des perspectives en matière d'evaluations du rendement des membres d'equipe, des recommandations en lien avec les decisions d'embauche du magasin et agit à titre de superviseur(e) en service tout en gerant les quarts de travail consacres aux inventaires. Également, le ou la responsable des activites-produits supervise et offre une experience-invite (c.-à-d. experience-client) de classe mondiale quand il ou elle doit travailler sur le plancher. Principales responsabilites liees au poste

  • Collabore avec l'equipe de gestion du magasin pour donner vie à la strategie liee aux produits.
  • De façon proactive, planifie, priorise, gère et dirige les activites de traitement et d'exactitude des stocks conformement aux methodes d'exploitation standards (MES).
  • Assure l'execution des mesures liees aux produits (p.ex. les retraits, les consolidations, la revision des prix, etc.).
  • Motive les membres d'equipe en matière de gestion de stocks en creant une atmosphère amusante et productive tout au long du quart.
  • Surveille les niveaux de produits et communique ses observations pour soutenir la strategie d'ecoulement des stocks et l'optimisation de la disponibilite des produits pour les invites.
  • Consulte et interprète des donnees et les indicateurs commerciaux quotidiens pour orienter des mesures, comme en analysant les donnees d'ecoulement des produits afin de donner des recommandations à l'equipe de gestion du magasin relativement aux produits à prioriser ou, dans le cas des entrepôts, à l'etablissement des prix.
  • Participe au processus d'embauche du magasin, notamment au recrutement, à la selection, aux recommandations liees à l'embauche, à l'orientation et l'integration, et à la formation.
  • Gère le rendement des membres d'equipe et soutient leur apprentissage et leur developpement continus en leur offrant une retroaction directe, de la reconnaissance immediate, de l'accompagnement professionnel, des demonstrations et des experiences pratiques en temps opportun.
  • Favorise un environnement d'equipe à la fois respectueux et inclusif en etablissant des relations d'aide au travail avec les membres de l'equipe.
  • À titre de superviseur(e) en service pendant l'ouverture du magasin, se deplace avec dynamisme et gère le plancher afin que tous les invites reçoivent de l'education technique sur les produits et de creer une experience-invite de classe mondiale.

Exigences du poste Admissibilite

  • Doit être legalement autorise(e) à travailler dans le pays dans lequel le magasin est situe.
  • Doit avoir la capacite de se rendre au magasin assigne en utilisant des moyens de transport fiables.

Horaire et disponibilite

  • L'horaire de travail peut varier en fonction des besoins du magasin.
  • Les quarts de travail ont normalement lieu les matins, les après-midi, les soirs, les fins de semaine et les jours feries.
  • De plus, pendant les periodes achalandees, les evenements speciaux ou d'autres circonstances, l'horaire de certains membres d'equipe peut inclure des petits matins ou des soirees tardives/des nuits complètes.

Experience

  • Un an d'experience professionnelle.
  • De l'experience en matière de gestion des stocks, de marchandisage de produits ou visuel, de reapprovisionnement ou de planification, et en logistique, y compris l'utilisation de technologie commerciale pour accomplir des tches.
  • De l'experience en gestion, en accompagnement professionnel, en delegation ou en mise en œuvre de processus avec d'autres.

Atouts pour l'emploi (c.-à-d. souhaitable, mais pas obligatoire).

  • Éducation: diplôme d'etudes secondaires, formation generale, ou equivalent ou education superieure.
  • Experience (pas necessairement liee à la responsabilite essentielle d'un rôle): vente au detail, vente, centre de distribution ou experience liee à des activites d'entrepôt; consultation et interpretation de rapports et d'indicateurs commerciaux pour orienter des mesures.
  • Magasins experientiels servant des aliments ou de la boisson seulement: certification en salubrite alimentaire ou en service de spiritueux.

Nos besoins

  • Inclusion et diversite: cree/soutient un environnement inclusif qui valorise/celèbre les differences.
  • Integrite: se comporte de manière honnête, equitable et ethique.
  • Adaptabilite/agilite: sait gerer l'incertitude et l'ambiguïte et peut changer de priorites dans un environnement en evolution rapide; se remet rapidement des echecs.
  • Leadership: a la capacite et le desir de diriger et d'inspirer les autres; motive, responsabilise, developpe et dirige les personnes dans leur travail.
  • Collaboration et travail d'equipe: travaille de manière productive avec les autres et les soutient pour atteindre des objectifs communs; recherche la creation de liens, des partenariats et des points de vue divers.
  • Prise de decisions/resolution de problèmes: repère les occasions d'amelioration; evalue les solutions de rechange et prend des decisions judicieuses en temps opportun.
  • Planification et organisation: planifie et organise le travail d'une façon claire et efficace pour garantir qu'il soit termine conformement aux priorites.
  • Communication interactive: transmet l'information efficacement et comprend l'information partagee tout en interagissant avec d'autres personnes.

Contexte professionnel (p.ex. environnement, interactions, physique)

  • Le ou la titulaire du poste devra se deplacer dans le magasin, parfois sur le plancher de vente aux lumières vives et à la musique forte, parfois dans l'arrière-boutique sans fenêtre ni lumière naturelle.
  • Le travail du ou de la titulaire du poste se fait en equipe, mais egalement de façon independante et parfois avec un ordinateur ou d'autres appareils techniques.
  • Le ou la titulaire du poste peut avoir à deplacer des boîtes pesant jusqu'à 13,6kg (30lb) ou à utiliser une echelle pour atteindre des objets.
  • Magasins experientiels servant des aliments ou de la boisson seulement: le ou la titulaire pourrait avoir à utiliser des ustensiles de cuisine industriels et à s'exposer à des sources de chaleur pour preparer des aliments et des boissons.

Remuneration et avantages sociaux

Les offres de remuneration de lululemon sont axees sur une philosophie de paie selon le rendement qui recompense le rendement individuel de chaque personne et des equipes. La remuneration de base pour ce poste varie entre 21.25 $ à 24.45 $ l'heure et est assujettie au salaire minimum de l'emplacement. La remuneration de base est fondee sur l'emplacement du marche et peut varier selon les connaissances, les competences, l'experience et l'equite interne liees au poste. Ce poste s'accompagne d'une prime d'objectif de 3 $ l'heure, supplementaire. Elle est sujette à certaines exigences et au gre de la compagnie. Par consequent, la remuneration cible horaire varie entre 24.25 $ à 27.45 $ l'heure.

Chez Lululemon, Notre Priorite Est D'investir Dans Nos Collaborateurs Trices. Nous Croyons Que Lorsque La Vie Va Bien, Le Travail Va Bien. Nous Nous Efforçons De Devenir L'entreprise Qui Attire Les Leaders Inclusifs En Leur Offrant La Possibilite De Se Perfectionner Et De Favoriser Le Bien-être De Tous. Afin D'exprimer Notre Reconnaissance à Nos Equipes Pour Leur Rendement Et Leur Engagement, Nos Offres De Primes Totales Incluent Egalement Des Elements De Soutien Du Developpement Professionnel, Du Bien-être Et De La Croissance Personnelle

  • regimes etendus de prestations de soins medicaux, dentaires et de sante mentale;
  • conges payes;
  • cotisations de l'entreprise aux regimes d'epargne et de retraite;
  • genereuses remises pour les employes;
  • des cours de conditionnement physique et de yoga;
  • un programme « jeunes parents » hors pair;
  • riche catalogue d'offres de cours de developpement;
  • reseaux de personnes, programmes de mentorat et serie de leadership (entre autres).

Remarque: les programmes incitatifs, les prestations et les avantages sociaux sont assortis de certaines exigences d'admissibilite. L'entreprise se reserve le droit de modifier ces programmes incitatifs, avantages sociaux et prestations, en tout ou en partie, en tout temps et sans preavis. #J-18808-Ljbffr