Customer Service Representative
3 months ago
Province: Ontario
Branch: Mississauga
Employment Type: Full Time
Number of Positions: 1
Share:
January 22, 2024
SUMMARY
The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers.
DUTIES AND RESPONSIBILITIES
- Call on and visit prospect and existing customers to establish a relationship and offer parts & service solutions to grow the revenue of the assigned area of responsibility.
- Complete machine inspections for our customers to minimize potential breakdown and bring additional work to the branch(es) in its territory.
- Attend all new equipment deliveries in their territory, and provide quotations to the customers to secure service maintenance contracts and extended warranty opportunities.
- Directly sell parts, parts accessories, and lubricants to customers to increase revenues.
- Provides pro-active consultation and subsequently quotations for machine refurbishment to prospect and existing customers to minimize their total costs of ownership and prevent critical failures and downtime.
- Assess customer needs with regards to training deficiencies and propose and conduct operator training to improve operator output.
- Identifies obsolete (impaired) parts and match them with needs of customers to generate sales opportunities.
- Complete fundamental CSR training in prescribed times and stay abreast of all new product and service offering as well as any additional training that will help maximize chance of success selling to customers.
- Review a variety of reports to generate leads and opportunities to accomplish main responsibilities.
- Required to participate in various customer-facing meetings either as a representative or a support to the representative of the company.
- Communicate, from time to time, with the OEM on goodwill and warranty related issues to expedite resolution to the customers.
- Responsible to follow all Health & Safety guidelines and report any infraction being encountered to maximize having a safe place to work.
CORE COMPETENCIES:
- People-person
- Has a mechanical background and interest;
- Working knowledge of computers and Microsoft software;
- Demonstrates a history of; self-motivation, self-disciplined, strong time-management skills, team player, able to take and execute direction for management, able to multitask
EDUCATION/ TRAINING:
- Has a mechanical background and interest;
- Minimum of 3 years in either of the following fields (or combination of): technical, heavy equipment, parts & service, sales, after-sales.
PARTICULAR CONDITIONS & Requirements
- Travelling 90%, job is mostly on the road
- G level Driver’s Licence
HEALTH AND SAFETY:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
Strongco is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Strongco will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
#J-18808-Ljbffr-
Certification Services Representative, Mississauga
3 months ago
Mississauga, Canada Certification Services Representative Full time**Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...
-
Certification Services Representative, Vaughan
3 months ago
Mississauga, Canada Certification Services Representative Full time**Your expertise shapes our business** At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit...
-
Customer Service Representative
3 months ago
Mississauga, Canada People Corporation Full timeWe are seeking a Customer Service Representative to join our BPA team in Mississauga. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer...
-
Customer Service Representative
3 months ago
Mississauga, Canada Fine Sight Solutions Inc. Full timeOur office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...
-
Customer Service Representative
3 months ago
Mississauga, Canada Fine Sight Solutions Inc. Full timeOur office is actively searching for a Customer Service professional to join our team. The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, resolve any emerging problems, and act as a liaison on behalf of our client with...
-
Customer Service Representative
4 months ago
Mississauga, Canada Beneco Packaging Full timeCustomer Service Representative Job Responsibilities:Serves customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by...
-
Customer Service Representative
3 months ago
Mississauga, Canada Barnes & Aidi Full timeTHIS IS NOT A REMOTE POSITION. We are looking for Customer Service Representatives to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-time: Monday to Saturday (12:15 p.m. - 8:30 p.m.) Entry-Level Position Training Provided As a...
-
Customer Service Representative
4 months ago
Mississauga, Canada Calea Ltd. Full time**Advancing Patient Care.** Calea is Canada’s leader in the provision of products and services that safely and reliably support community-based infusion therapy, advanced wound care, and the need for general medical supplies. We are a community partner and licensed Pharmacy, providing expert solutions and support resources to healthcare professionals,...
-
Customer Service Representative
3 months ago
Mississauga, Canada Barnes & Aidi Full time**THIS IS NOT A REMOTE POSITION.** We are a customer care company looking for a Customer Service Representative to join our team. This role would be suitable for someone who has previously worked in a team environment. However, no experience is required as training will be provided. Full-Time Position: Monday - Saturday/12:15 p.m.8:30 p.m. Full Training...
-
Customer Service Representative
2 months ago
Mississauga, Ontario, Canada Fine Sight Solutions Full timeOur Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...
-
Customer Service Representative
3 months ago
Mississauga, Canada SurfacePrep Full timeThe Customer Service Representative will help customers understand the products and services being offered by SurfacePrep along with all the normal day to day responsibilities associated with the CSR role. 8:00am - 4:30pm M-F or 8:30am - 5:00pm M-F **_ Supervisory Responsibilities:_**: - None **Duties/Responsibilities**: - Collects and enters orders...
-
Customer Service Representative
5 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
4 days ago
Mississauga, Ontario, Canada Dilawri Group of Companies Full timeJoin Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
2 months ago
Mississauga, Canada U-Haul Moving and Storage of Mississauga Full timeOpportunity in Mississauga (2700 Royal Windsor Drive) U-Haul Offers Customer Service Representatives: - Flexible scheduling - Career stability - Opportunities for advancement - Valuable on-the-job training Customer Service Representative Responsibilities: - Assist customers inside and outside U-Haul -Center with U-Haul products & services - Use...
-
Customer Service Representative
3 months ago
Mississauga, Canada Acara Solutions Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has...
-
Customer Service Representative
3 months ago
Mississauga, Canada Omega Holdings Full timeCustom Coils Canada is a privately owned company which was originally founded in 1960, with its head office located in Mississauga, Ontario Canada. The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. - **Duties/Responsibilities**:_ - Collects and enters orders for new or...
-
Customer Service Representative
3 months ago
Mississauga, Canada Strongco Full time**Province**: Ontario **Branch**: Mississauga **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND...
-
Customer Service Representative
3 months ago
Mississauga, Canada Dupont Full time**CUSTOMER SERVICE REPRESENTATIVE** **INTRODUCTION** At DuPont, we are working on things that matter, whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic. If you would like...
-
Customer Service Representative
3 months ago
Mississauga, Canada Safety Express Ltd. Full timeCUSTOMER SERVICE REPRESENTATIVE: KEY RESPONSIBILITIES & ACOUNTABILITIES Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service...
-
Customer Service Representative
1 day ago
Mississauga, Ontario, Canada Crew Chief Conversions Ltd. Full timeAbout the RoleCrew Chief Conversions Ltd. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesDevelop Communication StrategiesRespond to written and oral inquiries in a timely and...
