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Telecom and Cloud Network Engineer

4 months ago

Golden Horseshoe, Canada Finance Professionals Inc. Full time

JOB DESCRIPTION

Location: Hybrid (Downtown, Toronto)

Duration: Until January 31, 2025

Our client, a leading financial institution in Downtown Toronto, is looking for a Telecom and Cloud Network Engineer - CCaaS to engage in projects involving Contact Center cloud transformation, Cloud Network Engineering, and Telecom cloud-based solutions within the institute. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Design and validate the network solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure traffic optimization and service quality.
  • Design and validate the call routing solution for Telco SIP trunk, on-premises PBX systems, and CCaaS cloud platform (Genesys project).
  • Build the lab environment for the Proof of concept.
  • Participate in the migration plan, methodology, process development for CCaaS transformation.
  • Troubleshoot the issue on the production environment and provide the root cause analysis and resolution.
  • Provide the discovery and update the inventory on the production system and prepare the documentations.
  • Create the security design document (SDD), High-level design document (HDD), present the solution to Architecture Review board and obtain the approval.
  • Collaborate across various functional teams on assigned tasks and meet the tight timeline.

Must-Have Skills:

  • 10+ years of hands-on experience from design to deployment on SIP protocol, HMR, WebRTC, Call routing, Dial plan, Telco SIP trunk (including BYOC solution), Oracle SBC, ECB products.
  • 5+ years of extended experience on the Cloud connectivity models for CCaaS solutions and MPLS, SDWAN, QoS, and knowledge of Cloud environment (Azure, AWS, etc.).
  • 5+ years of experience on On-Prem Avaya Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ call flows) in different regions.
  • Working experience on Network Design for CCaaS technologies such as Genesys, NICE, Five9, etc.
  • Understanding integration with different on-prem systems (i.e. Verint Recording, WFM, Biometrics, Cisco CUCM, UCCX).

Nice-To-Have Skills:

  • Ability to use scripts to automate the manual process in service provisioning, root cause analysis, monitoring alerts, reporting.
  • Experience in the business case development process and design cost-benefit analysis.

Soft Skills Required:

  • Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization.
  • Strong decision-making, forward-thinking, and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
  • Ability to work as part of a team, as well as work independently with minimal direction.

Education:

  • Post-secondary degree in a technical field such as computer science, computer engineering, or related IT field required.
  • Cisco Certified Network Professional (CCNP) certification/ Genesys cloud specialist certification
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