Social Brew Operations Lead

2 weeks ago

Old Toronto, Canada ThryvX™ Full time

Do you have an entrepreneurial spirit and want to make a difference? This role may be for you

Be a part of a great organization Community Living Toronto's newly renovated in-house coffee shop is in need of an Operations Lead.

ROLE SUMMARY

The role of the Social Brew Operations Lead involves providing operational oversight and staff training at the Social Brew coffee shop. A key objective of Social Brew is the establishment of a continuous rotational training program, designed to offer individuals a meaningful employment experience that can be leveraged beyond their time at Social Brew. Your responsibilities will include creating, developing, and implementing an 8– 12-week rotational training program .

In your capacity as the Social Brew Operations Lead, you will play a pivotal role in ensuring a positive customer experience. This involves addressing and handling customer complaints in a timel y and professional manner. Additionally, your responsibilities will extend to managing inventory, ordering supplies, and m aintainin g records for auditing and accounting purposes. Moreover, you will be tasked with the development and execution of marketing plans through various social media platforms to enhance profitability and foster business growth.

Your commitment to these responsibilities will contribute significantly to the overall success and sustainability of Social Brew. This a contract position for 1 year with the possibility of becoming full-time employee. 

YOU ARE

Passionate about helping others:

Shows genuine care for others' well-being, translating passion into meaningful actions for the benefit of individuals and communities.

Patient and kind:

Maintains composure in challenging situations, demonstrating patience and understanding.

Approaches interactions with a kind and compassionate demeanor

Displays a forward-thinking mindset, actively seeking innovative solutions and identifying growth opportunities.

Embraces challenges as opportunities for creativity, showing a willingness to take calculated risks and explore new approaches.

Hard-working and dedicated:

Demonstrates a strong work ethic, putting in the effort required to achieve goals and meet expectations.

Customer-focused:

Prioritizes customer satisfaction, ensuring a client-centric approach in all aspects of service delivery.

Requirements

KEY RESPONSIBILITIES

Business Operations:

  • Promote and grow the Social Brew
  • Participate in the recruitment process
  • Lead, coach, and train t eam m embers to maintain the highest level of productivity and engagement .
  • Manag e labour costs through effective scheduling and floor management
  • Monitor budgets to ensure the business is profitable and actively find ways to lower operational costs
  • Expand the Social B rew services through outreach of catering opportunities for internal and external meetings and events
  • Open and close the store each da y
  • Report on daily sales
  • Monitor inventory , order supplies and track expenses 
  • Follow health and safety food handling procedures
  • Foster a positive work environment through leadership and example

Staff Training and Development:

  • Oversee hiring, training, and scheduling
  • Train staff in customer service skills and operation of POS machine 
  • Train all staff on coffee brewing and product sales

Mission, Vision, Values, Equity, Diversity, and Inclusion

  • Respects, implements, integrates, and upholds the principles of Equity, Diversity, and Inclusion (EDI) into all practices and procedures.
  • Ensures at all times the focus remains on enabling Community Living Toronto’s Mission, Vision, and Values

KEY RELATIONSHIPS

Customers: Provide exceptional customer service to customers in the Social Brew . Ensure that orders are timely and accurate .

Internal Staff: Work with internal staff to obtain meaningful employment .

QUALIFICATIONS

Education & Training

  • Diploma/degree in business or similar related education
  • Certificate in food handling 
  • First aid, CPR, CPI, PACT, Fire extinguisher, WHIMS, (training will be provided if needed) 

E xperience

  • Minimum 2-3 years working and training persons with disabilities.
  • Minimum of 2- 3 years of customer service and experience in food related environment
  • Experience in building a business plan for a profitable small business (preferred)
  • Minimum 2-3 years marketing small business experience

Technical Skills & Knowledge

  • Knowledge of working with POS machines and computer data related accounting
  • A bility to manage staff including those with intellectual/developmental disabilities
  • Knowledge of not-for-profit sector and the developmental services
  • Problem solving, time management and multitasking skills
  • Proficiency with computers using MS Office (Excel, Word, Outlook, SharePoint), and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development

Sensory and Physical Effort

  • Occasional moderate sensory demands 

Note: This job description is intended as a guide to reflect the principal functions of the job. It is not an all-inclusive listing of the required job functions. Further, the job description is subject to change at the discretion of management.

  • 7:30 – 3:00 ( flexible as per catering needs )
  • Position requires occasional work hours (evenings and weekends) outside the standard Monday to Friday work week on an as needed basis
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