Executive Housekeeper

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.

To oversee the operational requirements of the Housekeeping and Butler Departments ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized service.

KEY ROLES & RESPONSIBILITIES

• Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
• Ensure that staff rosters are produced in accordance with business requirements
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
• Perform related duties and special projects assigned, including Duty Management

Human Resource Responsibilities

• Plan for future staffing needs, conducting recruitment in line with company guidelines
• Conduct training needs analysis of Housekeeping staff and ensure training programmes are designed and implemented to meet these needs
• Conduct probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labour laws

Financial Responsibilities

• Prepare all departmental budgets and manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Occupational Health and Safety (OH&S) Responsibilities
• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 7 years Housekeeping experience preferably in a luxury hotel environment with 5 years at a management level with 5 years at a management level

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 7 years Housekeeping experience preferably in a luxury hotel environment with 5 years at a management level with 5 years at a management level