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Senior Director Access Delivery

2 months ago

Montreal, Canada Comcast Corporation Full time

Job Summary

This position is responsible for leading the end-to-end integration and delivery of our syndication suite of services in the Access Network domain. This service strengthens the technical integration practice and empowers our clients to differentiate their broadband offerings in a competitive market to reduce subscriber churn and increase reliability. We are seeking a candidate with agility and excellent collaboration skills capable of inspiring a team supporting global functions and engaging diverse stakeholders. The ideal candidate has a track record of building and leading teams, overseeing end-to-end program delivery, technical integration, program management, business operations, and proficiency in telemetry and data analytics for our MVPD & Operators.

Job Description

Core Responsibilities

  • Provide delivery leadership within Access Network Syndication portfolio, aligning with overall MVPD objectives.
  • Oversee program management practices to ensure seamless implementation of syndication services.
  • Establish program governance structure with defined roles, responsibilities, workstreams, and communication protocols for all stakeholders.
  • Drive Access Network Technology integration to syndication leveraging advancements in Distributed Access Architecture (DAA), DOCSIS 4 technologies, spectrum utilization, and industry standards.
  • Utilize telemetry and data analytics, employing AI/ML models to enhance service reliability and reduce customer friction.
  • Establish clear service metrics and KPI’s adopting a holistic, data-driven, customer perspective in addressing service-related issues.
  • Lead and grow a cross-functional team to plan and integrate Comcast Technology Solutions to syndication partners, emphasizing customer engagement and operational efficiency.
  • Implement robust project management, agile methodologies, and tools to drive successful program outcomes.
  • Establish and nurture strategic partnerships with internal platform teams and external MVPD & Operator partners to ensure ongoing alignment and transparency.
  • Support and manage financial targets in the business agreements.
  • Other duties and responsibilities as assigned.

Qualifications:

  • Bachelor’s degree in Computer Engineering or related field.
  • 10+ years of technology leadership experience, emphasizing service integration, program management, agile methodologies, and efficiency improvement.
  • Proven track record for successful planning, management, and delivery for large complex programs.
  • Demonstrated success in telemetry data-driven efficiency improvements, particularly within cloud-based video delivery services and cable access technologies.
  • 5+ years of inspiring and directly leading high-performing teams and partners at a senior level.
  • Proven ability to foster a culture of innovation and collaboration.
  • Exceptional communication and presentation skills for conveying complex technical concepts to diverse audiences and senior leaders.
  • Proficiency in building and maintaining effective relationships with internal and external stakeholders.
  • Ability to continuously evaluate and adjust plans to adapt to changing business priorities.
  • Manage SLAs effectively, ensuring commitments are met and service standards are maintained.
  • Embrace Agile methodology to foster adaptability, efficiency, and continuous improvement in integration and delivery processes.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

What You Can Expect:

  • An encouraging and casual work environment with chances to showcase your skills.
  • A culture of innovation and continuous learning.
  • Training, support, and mentoring to expand and evolve your expertise.

About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:

  • Medical & Dental
  • 401(k) Savings Plan
  • Generous paid time off
  • Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
  • Courtesy Services - We offer all of our full-time employees in serviceable areas discounted digital TV and internet.
  • Discounted tickets for Universal Resorts, and free tickets to our Universal theme parks

Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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