Head of Operations

3 weeks ago

Old Toronto, Canada Robert Walters Canada Full time

Our client, a well-established global financial institution in Markham is seeking an experienced professional to fill the role of Head of Operations. This full-time, in-person role is an excellent opportunity for a seasoned operations leader with deep experience in banking, particularly within the Trade Finance domain.

Key Responsibilities:

  1. Strategic Operations Leadership: Develop and execute operational strategies in alignment with the institution’s overall objectives. Oversee the day-to-day management of operational tasks such as payments, remittances, settlements, and clearing across diverse business lines.
  2. Process Optimization: Lead initiatives to streamline processes, reduce costs, and enhance operational efficiency while maintaining high-quality service delivery.
  3. Risk Management & Compliance: Ensure full compliance with regulatory requirements and internal controls, while actively mitigating operational risks. Lead risk assessments and ensure the department operates in accordance with both local and international banking standards.
  4. Technology Integration: Collaborate with IT to implement system changes that support new products and services, ensuring the integrity and efficiency of operations.
  5. Leadership & Staff Development: Provide strong leadership to the operations team. Hire, train, and manage staff performance while promoting high employee engagement and fostering a cohesive team environment.
  6. Trade Finance Expertise: The ideal candidate will bring in-depth experience or knowledge in Trade Finance operations and Trade settlement, crucial to the institution’s growth in these areas.
  7. Customer Service & Relationship Management: Maintain high standards of customer service, ensuring that all transactions are processed efficiently. Build and sustain relationships with other departments and external partners to support the bank’s operational objectives.

Requirements:

  1. Minimum 15 years of experience within the banking sector, with substantial exposure to operations management.
  2. Strong knowledge of banking operational work-flows, risk management, and regulatory compliance.
  3. Experience or knowledge of Trade Finance operations in a banking context.
  4. Experience working for a Schedule 2 or a Schedule 3 bank is a highly desired.
  5. Proven leadership and strategic planning skills with a track record of optimizing operational processes.
  6. Excellent communication, organizational, and problem-solving abilities.

This is a unique opportunity to contribute to a dynamic and respected financial institution based in Markham. The role offers potential for career growth and a platform to showcase your leadership in banking operations. Your expertise will directly influence the bank’s operational success and long-term growth.

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