AML IT Senior Manager Application Support, GFT

2 weeks ago

Halifax, Canada Royal Bank of Canada Full time

Royal Bank of Canada – Halifax, Nova Scotia

Job Summary

Job Description

GFT - AML IT Compliance Senior Manager Application Support

What is the opportunity? Are you a talented, creative, and results-driven professional who thrives on ensuring applications are optimized and operating as required with minimized risk? Come join us

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management.

You will work with partners from across the company, participate in networking events, and have access to a wide variety of supports including mentorship. The AML IT team is responsible for supporting and enhancing AML applications in support of our Financial Crime business partner use and RBC’s related reporting to our global regulatory bodies.

What will you do?

  1. Lead Production, Operations and Release Management Support team who support a portfolio of 10 AML IT applications built on platforms such as Mainframe, Windows, Linux, and AIX, Cloud, Hadoop and OCP.
  2. Ensure service level agreement commitments are achieved daily by recognizing, prioritizing, and escalating issues of urgency to ensure Regulatory deadlines are met.
  3. Work alongside other Production Analysts/Leads, Development Leads, and Application/Infrastructure teams to ensure minimum to no application service disruptions occur.
  4. Investigate and support production problems, ensuring ongoing status communications to identified stakeholders, and drive to issue resolution.
  5. Ensure capture of issue root cause to enable continuous improvement of our systems.
  6. Identify any partners not meeting RBC IT service level commitments and communicate and escalate any service gaps impacting our applications.
  7. Ensure documentation of Application Health Checks is in place and executed by the team.
  8. Work in a high achievement environment where diversity is valued and people are treated with respect and dignity.
  9. Identify opportunities to automate manual tasks within the team to reduce risk of application disruptions.

What do you need to succeed?

Must-have:

  1. Strong organization and communication skills (written and verbal).
  2. Strong and proven ability to troubleshoot issues and define resolution path.
  3. Experience and proven ability to drive continuous improvement within processes.
  4. Ability to build relationships with stakeholders.
  5. Ability to build and lead a team and coordinate within and across departments to achieve overall success.

Nice-to-have:

  1. AML and/or regulatory background.
  2. Experience with segments of RBC (either business or IT).
  3. Bachelor’s degree in Computer Science, Computer Engineering or equivalent training and experience.
  4. Experience with main industry databases (Oracle, SQL server, etc), experience with SQL environments and SQL Query.
  5. Knowledge of Service Now and experience in Application development & testing and experience in Application Support.
  6. ITIL knowledge/certification.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Work in a dynamic, collaborative, progressive, and high-performing team.

A world-class training program in financial services.

Flexible work/life balance options.

Opportunities to do challenging work.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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