Resolution Specialist

2 weeks ago

London, Canada CARFAX Full time

Join Team CARFAX as a Resolution Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day.We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2024

As a Resolution Specialist, you will use your stellar research and analysis skills to support customers and improve the overall accuracy of CARFAX’s valued product, the CARFAX Report. Resolution Specialists assist customers from a centralized corporate center, serving more than 30,000 customers annually that are located throughout North America. As the Resolution Specialist, you serve as the customer’s primary point of contact with CARFAX and handle their case through to resolution.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.

Whatyou’llbe doing:

  • Conduct internal and external research and analysis to ensure requested changes to the data can be supported and/or should be made
  • Respond to customer inquiries in a timely manner through all media (phone, email, chat, etc.), communicating cordially and professionally with customers
  • Manage assigned cases through to resolution by providing comprehensive customer service and defusing potentially escalating situations
  • Work with internal customers and external data providers to verify data, including any and all supporting documentation
  • Educate customers on CARFAX products, services, and vehicle history information, promoting their importance and value
Whatwe’relooking for:
  • 3 – 5 years’ experience in a customer-facing, professional environment or some equivalent combination of experience and education, including military experience
  • Research and analytic experience with an emphasis on organization and attention to detail
  • Excellent communication skills, including the ability to understand the customer’s point of view and complex issues and respond clearly to translate them into easily understood, clear messages for the customer
  • Creative thinking and curiosity with the ability to make sound decisions based on substantiated evidence
  • A sense of urgency and a passion for customer service, satisfaction and solutions
  • To thrive in a fast paced environment where multitasking is the norm
  • Experience working in a metrics-based role
  • Ability to work independently and as part of a team
  • Proficiency in MS Word, Excel and Outlook and CRM tools, Salesforce preferred

What’s in it for you:

  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / DCPP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces.

Don’t just take our word for it:

  • 10X Virginia Business Best Places to Work
  • 9X Washingtonian Great Places to Work
  • 9X Washington Post Top Workplace
  • St. Louis Post-Dispatch Best Places to Work
#J-18808-Ljbffr

  • Resolution Specialist

    2 weeks ago

    London, Canada CARFAX Full time

    Description Join Team CARFAX as a Resolution Specialist One last thing: Our four-day week continues in Summer 2024  As a Resolution Specialist , you will use your stellar research and analysis skills to support customers and improve the overall accuracy of CARFAX’s valued product, the CARFAX Report. Resolution Specialists assist customers...

  • Resolution Specialist

    2 weeks ago

    London, Canada CARFAX Full time

    Join Team CARFAX as a Resolution SpecialistIsn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed...

  • Resolution Specialist

    2 days ago

    London, Canada CARFAX Full time

    Join Team CARFAX as a Resolution SpecialistIsn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed...

  • Resolution Specialist

    1 day ago

    London, Canada CARFAX Full time

    Join Team CARFAX as a Resolution SpecialistIsn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed...

  • Resolution Specialist

    2 days ago

    London, Canada Carfax Full time

    Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our...

  • Resolution Specialist

    1 day ago

    London, Canada Carfax Full time

    Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our...

  • Data Specialist

    3 weeks ago

    London, Canada Atlohsa Full time

    **Posting Date: March 21 2024** **Posting ID: 66** **Atlohsa Family Healing Services** is seeking a motivated and dynamic individual to fill the role of **Data Specialist** on the Action Research for Chronic Homelessness (ARCH) project within the Giwetashkad Indigenous Homelessness Team. The primary role of the Data Specialist is to provide quantitative...

  • Technical Support Specialist

    3 weeks ago

    London, Canada ZTR Full time

    **Join us in Advancing the Environmental Global Impact within the Rail Industry** For the past 30 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to...

  • Him Specialist, Him Admin

    4 days ago

    London, Canada St. Joseph's Health Care London Full time

    Posting # 52712 - [ Non-Union ] HIM Specialist, HIM Admin HIM Admin St. Joseph's Hospital - London, ON Temporary Full Time The HIM Specialist will support the team through process and procedure development and enhancement, support HIM staff with issue resolution in relation to OneChart Phase II and related projects including, but not limited to scanning...

  • Help Desk Specialist

    2 weeks ago

    London, Ontario, Canada TEEMA Full time

    Our partner is in need of a skilled Tier 1/2 Help Desk Specialist to be part of their team on a 3-month project.The chosen individual should be comfortable working on-site at their London, Ontario office.Key Requirements:Proficiency in setting up, testing, and troubleshooting end-user computers, along with associated hardware and software.Experience with...

  • Human Resources Specialist

    2 weeks ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 Please note, there are 2 vacancies available. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for...

  • Client Support Specialist

    2 weeks ago

    London, Ontario, Canada London Health Sciences Centre Full time

    Posting Period:Open: January 21, 2023Deadline: January 28, 2023Non-UnionDepartment Name:Client Support, Information Technology ServicesClient Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support....

  • Fit4less - Project Specialist - London

    3 weeks ago

    London, Canada GoodLife Fitness Full time

    Position Description **FIT4LESS PROJECT SPECIALIST***: **Who is a Project Specialist?** The role of the Project Specialist is to support the Fit4Less Operations Team. This role is responsible to plan, coordinate, communicate, track, execute, and evaluate projects to assist operational standards and goals. The Project Specialist ensures project success and...

  • Mortgage Specialist Assistant

    4 weeks ago

    London, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Client Support Specialist

    4 weeks ago

    London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: January 21, 2023 Deadline: January 28, 2023 Non-Union **Department Name**: Client Support, Information Technology Services Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for...

  • Customer Operations Specialist

    2 weeks ago

    London, Canada Joerns Healthcare Full time

    Position Summary: In collaboration with the Sr. Manager US Customer Success and the Customer Success Supervisors, the **Customer Operations Specialist **is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution...

  • Temporary Client Support Specialist

    2 weeks ago

    London, Ontario, Canada London Health Sciences Centre Full time

    Posting Period:Open: April 5, 2023Deadline: April 11, 2023Non-UnionPosting Period:Client Support, Information Technology ServicesClient Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or re-directed through a queue for on-site support. They...

  • Human Resources Specialist

    2 weeks ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 15 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Customer Operations Specialist

    4 weeks ago

    London, Canada Joerns Healthcare LLC Full time

    Position Summary: In collaboration with the Sr. Manager US Customer Success and the Customer Success Supervisors, the **Customer Operations Specialist **is responsible for providing complete customer experience to all capital customers. The job holder will take ownership for and lead the complete customer experience process ensuring that customer resolution...

  • Client Care Specialist

    2 weeks ago

    London, Canada Archways Centre for CBT Full time

    Join the team at **Archways**, in partnership with True North Psychological Services,as a **Client Care Specialist**. This position will be full-time for an 18-month period (maternity leave) followed by a permanent part-time position of at least 24 hours per week, with the potential to increase to full-time hours. As the **Client Care Specialist, **you will...