Hospitality Supervisor, Toronto, ON

OverviewJoin to apply for the Hospitality Supervisor, Toronto, ON role at Groupe Compass Quebec ltée.4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.What’s in it for you?Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative provides credible resources on topics including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides access to 24/7 support, resources, and information.We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate-led groups that foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, TogetherCompany/Role DetailsWorking Title: Hospitality Supervisor, Toronto, ONEmployment Status: Full-TimeStarting Hourly Rate: $25.00 per hourAddress: 483 Bay Street Suite 300, Toronto, ON M5G 2N7New Hire Schedule: 8h/day (6am-6pm availability)The salary range represents Compass Group Canada’s pay grade range for this position in the primary work location. Actual compensation will be determined based on factors such as skills, experience, qualifications, and geographic market conditions. The range disclosed does not reflect total compensation, which may include benefits or other incentives where applicable.You might not know our name, but you know where we are. Compass Group Canada is part of a global foodservice and support services company with a large global presence.Job SummaryAssists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.Now, If You Were To Come On Board As a Hospitality Supervisor, We’d Ask You To Do The Following For UsResponsibilitiesCultivate strong client relationships, ensuring excellent guest satisfaction with service and menu options.Assist the Barista Bar and Retail operation as needed.Act as the secondary point of contact for clients, guests, and Compass upper management.Assist the Manager in reporting SLA results to guests and proactively addressing client needs.Serve as the secondary point of contact for managers and team members, overseeing unit associates.Coach and guide associates, supporting them in achieving their career goals.Collaborate with the Manager in all phases of operation planning, including inventory management and space utilization.Execute unit-specific policies and maintain positive vendor relationships.Oversee floor operations, service quality, and work closely with the events team for seamless event planning and execution.Assist the Manager in hosting weekly event meetings, providing AV support, and addressing service and guest issues.Contribute to solutions for service and guest-related challenges and make recommendations for best practices.Collaborate with the Manager to ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.Assist the Manager in driving the financial success of the unit’s operation.Ensure compliance with Compass’ Quality Assurance, Occupational Health and Safety Act, and WHMIS regulations.Contribute to frequent workplace inspections and WHMIS training for staff.Contribute to weekly budget report preparation and support strategies for changing revenue realities.QualificationsMinimum of two years of related food service management experience, including one year of catering experience.Proficient in controlling food and labor costs.Creative application of trendy food items and presentations to enhance food service operations.Strong leadership abilities, serving as a motivator, mentor, and leader.Detail-oriented with exceptional team collaboration skills.Outstanding client relationship and communication skills.Proficiency in Microsoft Office (Word, Excel, Outlook). Culinary skills would be an asset.Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.Additional DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Food and Beverage ServicesReferrals increase your chances of interviewing at Groupe Compass Quebec ltée. by 2x #J-18808-Ljbffr