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Team Leader Infrastructure IT

2 months ago

Duncan, Canada Röchling SE & Co. KG Full time
  • Hire, coach, and develop a team to achieve strategic business goals
  • Conception, design, operate, facilitate and improve IT Service Management structure and processes (Service catalogs, Service Request, Incident-, Change-, Problem- and Asset-Management) following the principles of the ITIL framework
  • Coordination and cooperation with the internal and external service desk agents or service delivery partners
  • Ensuring computer systems validation requirements as well as the data protection regulations
  • Ensure proper use of the KPI system to measure the effectiveness and efficiency of IT service and ensure continuous quality assurance and improvement of customer satisfaction
  • Ensure the establishment of standards, policies, guidelines for service processes, and end-user lifecycle support
  • Support service desk in day-to-day operations (1L- / 2L-support)
  • Work with others to identify problems and create computing and network architecture solutions.
  • Manage regional network and server infrastructure
  • Responsible for DLP and backup
  • Elaborate, and keep updated the Business continuity and Disaster recovery plans
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