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Bilingual Help Desk/Foreign Currency Cash Team Analyst

3 months ago

Golden Horseshoe, Canada Finance Professionals Inc. Full time

JOB DESCRIPTION

Location: Hybrid (Scarborough, ON)

Duration: 12 months

Our client, a leading financial institution in Toronto, is looking for a Bilingual Help Desk/Foreign Currency Cash Team Analyst - French to assist with the ongoing Foreign Currency Cash Transaction Project. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in role:

  • Book currency rates for customers
  • Buy and sell currencies from branch staff
  • Inventory for branch network
  • Send out emails for System issues
  • Take orders to two cash requests
  • Book rates accordingly and communicate to third party provider to send that rate out to the bank
  • This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs

Must-Have Skills:

  • Bilingual in English/French required
  • 1+ years of experience in a similar customer service-related position
  • 1+ years of experience of phone customer support – preferably within the financial transactions space
  • Experience probing and identifying customers ask - problem solving and analytical thinking demonstrated in recent project or position

Nice-To-Have Skills:

  • Prior banking FI experience
  • Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
  • Knowledge of General Ledgers, cash orders or any accounting skills would be an asset

Soft Skills Required:

  • Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone
  • Basic ability to work independently and manage one's time
  • Strong multi-tasking skills as they will be on the phone and inputting orders simultaneously
  • Empathetic to stressful workloads

Education:

  • High School Diploma
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