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Lead Room Attendant and Server

2 hours ago

Area A KyuquotNootkaSayward, Canada Kaizen Lab Inc. Full time

Lead RoomAttendant and Server Location: Nootka Sound and Newton Cove Resorts Estimated Start and End Date: End of May – End of September Wage Range: $25-$27/hour Where Work Meets the Wild West Coast At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for our guests. We operate three premier resorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort. We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment. About the Role The Room Attendant & Server Lead is a dual-role position responsible for maintaining the cleanliness, comfort, and presentation of guest accommodations and common areas, while also leading front-of-house dining operations. This role delivers exceptional guest service, oversees FOH staff, and supports high standards of hospitality at the Nootka Sound and Newton Cove Resorts. Key Responsibilities Lead and supervise the FOH department including training, onboarding/offboarding, scheduling, coaching, and performance monitoring. Enforce company policies, health and safety standards, and support Joint Health & Safety Committee initiatives. Clean and maintain guest rooms, washrooms, laundry rooms, common areas, and lounges to resort standards. Respond to guest requests, restock amenities, and report maintenance issues promptly. Serve meals, describe dishes confidently, accommodate dietary needs, and sell menu items. Set, reset, and maintain dining areas; restock service stations and polish glassware/cutlery. Prepare beverages, cocktails, and monitor wine/coffee/water service. Communicate guest numbers, timing, and dietary needs with the Resort Chef and Resort Manager. Welcome guests, assist with luggage, and support seamless arrivals and departures. Audit maintenance needs, purchase supplies, resolve guest complaints, and oversee seasonal opening/closing procedures. Qualifications Required Legally entitled to work in Canada High school diploma or equivalent Serving It Right certification Previous experience in Serving and/or Housekeeping Wine service experience and knowledge WHMIS certification Preferred OFA1 (Occupational First Aid Level 1) Previous serving and housekeeping experience in a resort, fine dining, or hospitality setting. Strong communication, time-management, and interpersonal skills Ability to work quickly, independently, and safely Attention to cleanliness What We Expect From You Every employee plays a key role in creating a professional, welcoming, and solution-focused environment for our guests. Working with us is an opportunity to be part of a respectful, hard-working, and supportive community in one of the most stunning locations and renowned fishing grounds in British Columbia. We believe in teamwork, so you may occasionally be asked to support another resort or department, giving you the opportunity to grow, share your strengths, and contribute to our collective success. We are seeking individuals who: Work well with others. You value teamwork and contribute to a positive, respectful workplace. Follow direction and take initiative. You can listen, learn, and deliver your best every day. Solve problems calmly and effectively. You focus on finding solutions. Show professionalism and pride. You arrive fit for duty, on time, and ready to represent Nootka Marine Adventures with integrity. If you enjoy connecting with people, learning new skills, and being part of a team that feels like family, you’ll thrive here What You Can Expect From Us Comfortable staff accommodation and meals during the operating season. A positive, safe, and respectful work environment where teamwork and communication come first. Opportunities for personal and professional growth with supportive leaders and mentors. Access to authentic west coast adventures, from fishing and kayaking to exploring breathtaking wilderness. A supportive and collaborative work culture rooted in respect, professionalism, and fun. Apply today If you think you are a fit for this opportunity, we look forward to seeing your resume. We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees. #J-18808-Ljbffr