PT Customer Service Leader

4 weeks ago

Prince George, Canada Food Lion Full time
Address: USA-VA-Prince George-4000 Prince George Drive
Store Code: Store 01451 Front End (7224122)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

QUALIFICATIONS

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 210973_external_USA-VA-Prince-George #J-18808-Ljbffr

  • Shift Leader

    5 days ago

    Prince George, British Columbia, Canada Mark's Full time

    About Us If you're friendly, enthusiastic and have a genuine desire to help others, you'll fit right in at Mark's Job Description As a PT Shift Leader at Mark's, you will create great experiences by engaging with customers to ensure they find what they are looking for quickly and easily. You will also draw on your previous retail or leadership skills to be a...

  • Shift Leader

    5 days ago

    Prince George, Canada Mark's Part time

    About Us If you're friendly, enthusiastic and have a genuine desire to help others, you'll fit right in at Mark's! Job Description As a PT Shift Leader at Mark's, you will create great experiences by engaging with customers to ensure they find what they are looking for quickly and easily. You will also draw on your previous retail or leadership skills to be...

  • Clk 12r

    3 weeks ago

    Prince George, Canada BC Public Service Full time

    Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Prince George, BC V2N4P7 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 5/25/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens'...

  • Customer Service Representative

    3 weeks ago

    Prince George, Canada FortisBC Full time

    **Affiliation**: MoveUp Customer Service **Employment Status**: Unscheduled Part-Time Regular **Salary**: $20.35 Hourly **Workplace Flexibility**: No **Posting End Date**: Open until filled We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to...

  • Customer Service Representative

    1 week ago

    Prince George, British Columbia, Canada Fortisbc Full time

    Affiliation: MoveUp Customer ServiceEmployment Status: Unscheduled Part-Time RegularSalary: $21.73HourlyWorkplace Flexibility: NoPosting End Date: Open until filledAs the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million...

  • Customer Service Representative

    4 weeks ago

    Prince George, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Specialist

    1 week ago

    Prince George, Canada Cap-abilities Embroidery and Silk Screening Full time

    _**Are you skilled in customer service and have experience in garment decoration and promotional products? **_ - Join our team as a:_ **Customer Service Specialist** This role is the first point of contact for our customers, performs internal sales, and serves as a key educator to our customers. **General and Administrative** - Maintain constant efficient...

  • Customer Service Agent

    1 month ago

    Prince George, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    4 days ago

    Prince George, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    4 weeks ago

    Prince George, Canada AT YOUR DOOR SERVICES LTD Full time

    AT YOUR DOOR SERVICES LTD is urgently looking for a full-time Customer Service Agent to join our team. The company is located in Prince George and provides janitorial services to commercial & residential buildings. Ideal candidates should be friendly, hard working, able to work in a fast-paced environment, and work with little supervision.Company Name: At...

  • Customer Service Agent

    3 weeks ago

    Prince George, Canada AT YOUR DOOR SERVICES LTD Full time

    AT YOUR DOOR SERVICES LTD is urgently looking for a full-time Customer Service Agent to join our team. The company is located in Prince George and provides janitorial services to commercial & residential buildings. Ideal candidates should be friendly, hard working, able to work in a fast-paced environment, and work with little supervision.Company Name: At...

  • Retail Shift Leader

    3 weeks ago

    Prince George, Canada Canna Cabana Full time

    Canna Cabana is actively seeking **Part Time **Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. **Duties and Responsibilities**: - Provide assistance to store management in supervising and...

  • Customer Service Agent

    1 week ago

    Prince George, British Columbia, Canada Central Mountain Air Full time

    Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for a part-time Customer Service Agent out of our Prince George base.Customer Service Agents are part...

  • Customer Service Representative

    1 week ago

    Prince George, British Columbia, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Prince George, BCDiversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of...

  • Customer Service Representative

    1 month ago

    Prince George, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Prince George, BCDiversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of...

  • Customer Service Representative

    4 weeks ago

    Prince George, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Prince George, BCDiversified Transportation is seeking an experienced Customer Service Representative for our Northern Health Connections operation in Prince George. Reporting to the Operations Manager, this is a key position that requires confidentiality, maturity, diplomacy and the ability to work with all levels of...

  • Customer Service Agent

    4 weeks ago

    Prince George, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Prince George you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel...

  • Customer Service Agent

    1 month ago

    Prince George, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Prince George you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel...

  • Customer Service Representative

    1 week ago

    Prince Albert, Canada LIBERTY TAX SERVICE Full time

    Liberty Tax Service Inc. is currently looking to hire a Customer Service Representative with excellent customer service skills, and the willing to learn tax preparation, for our Office located in Prince Albert, SK. **What You Will Be Doing?** Our professionals are an integral part of our business. Here are some of the things you’ll enjoy doing working at...

  • Protection and Control Technician

    2 months ago

    Prince George, Canada RESA Power, LLC. Full time

    Job Details Description Position Summary Under the direction of Leadership, the Protection and Control Technician receives and carry out work assignments from management and internal customers. These assignments support shop operations and completing customer orders. Job Responsibilities Perform replacements and upgrades of protection...