Support Specialist I

5 days ago

Vancouver, Canada VamosVentures Full time

Why join us

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

The Customer Experience (CX) team provides our customers with constant, live support as they build and grow their businesses. Our team is a passionate group that understands how to give customers a seamless support experience. In communication with our customers daily, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams—sales, products, operations, and engineering. We prioritize customer retention, which we accomplish by keeping high standards for how we serve our customers and making sure they leave every conversation satisfied and inspired.

What you’ll do

At Brex we deeply value high quality customer experience and view it as necessary to our success. As a Support Specialist I for Brex, your goal is to make our customers happy and productive, to work collaboratively with sales, product, and engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Responsibilities

  • Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
  • Compose thoughtful, personalized responses for a variety of customer requests
  • Triage incoming requests and spot trends in customer issues to flag for the rest of the team
  • Identify, reproduce, and document bugs for the engineering teams
  • Make active contributions to help achieve team goals and successes
  • Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Requirements

  • This role is required to be located within the greater Vancouver, BC area
  • Passionate about customer support and about the role it plays in making a customer-centric team successful
  • Ability to communicate technical problems in a clear and tactful way
  • Strong verbal and written communication skills
  • Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Bonus points

  • Bachelor's degree
  • FinTech experience
  • Prior experience in a customer-facing role, ideally in a support function
  • Currently hold or have recently held a Series 7 and/or 63 securities license
  • Willingness to work overtime

Compensation

The expected pay range for this role is $23.00 CAD -$24.00 CAD per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

#J-18808-Ljbffr

  • IT Support Specialist I

    2 weeks ago

    Vancouver, Canada LMI Technologies Full time

    **What will you do as an IT Support Analyst I?** The IT Support Specialist I will work closely with the IT team and provide technical support efforts for the company. This position requires direct participation in day-to-day operations such as troubleshooting, implementing changes, migrations, escalations, and end-user support.**: Working as part of our...

  • Platform Support Specialist I

    3 weeks ago

    Vancouver, Canada Enbala Power Networks Canada Full time

    Company Enbala Power Networks Canada Name Platform Support Specialist I Req # 63796 Employment Type Full Time Shift 1st There has never been a better time to work for Generac! We are committed to providing sustainable cleaner energy products and technology. This is exciting and rewarding work, and we are looking for individuals who are passionate about...

  • Support Specialist I

    4 weeks ago

    Vancouver, Canada Brex Full time

    **Why join us** Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from...

  • Support Specialist I

    2 weeks ago

    Vancouver, British Columbia, Canada Brex Full time

    Why join usBrex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    1 month ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Support Specialist I

    4 weeks ago

    Vancouver, Canada Brex Full time

    Why join us Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from...

  • Support Specialist I

    5 days ago

    Vancouver, Canada Brex Inc. Full time

    Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage...

  • Support Specialist I

    3 days ago

    Vancouver, Canada Brex Inc. Full time

    Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage...

  • Technical Support Specialist I Jobs In Vancouver, BC | Procom

    3 weeks ago

    Vancouver, Canada Procom Full time

    Technical Support Specialist I Jobs In Vancouver, BC | Procom Job Responsibilities : Provide excellent customer service over the phone Search for qualified KB articles and provide related solutions Maintain an understanding of Avigilon software and products, including cameras, servers, and networks. Ensure all requests are tracked and maintained accurately...

  • Technical Support Specialist I Jobs In Vancouver, BC | Procom

    3 weeks ago

    Vancouver, Canada Procom Full time

    Technical Support Specialist I Jobs In Vancouver, BC | Procom Job Responsibilities : Provide excellent customer service over the phone Search for qualified KB articles and provide related solutions Maintain an understanding of Avigilon software and products, including cameras, servers, and networks. Ensure all requests are tracked and maintained accurately...

  • Support Specialist

    4 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Administration, Level C Job Title Support Specialist Department Sexual Violence Prevention and Response Office | VP Students Compensation Range $6,677.33 - $10,433.50 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Support Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada University of British Columbia Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Administration, Level CJob TitleSupport SpecialistDepartmentSexual Violence Prevention and Response Office | VP StudentsCompensation Range$6, $10,433.50 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is...

  • Ils Specialist I

    7 days ago

    North Vancouver, Canada Seaspan ULC Full time

    The ILS Specialist I develops all required analysis in support of the Logistic Support Analysis (LSA) functions related to LSA Planning and Execution in support of the vessel project manager. The ILS Specialist is responsible for developing and delivering tasks to supply the vessel internal customer, who is the Project Manager. The ILS Specialist performs...

  • Recruitment Resourcer

    2 weeks ago

    Vancouver, British Columbia, Canada Recruitment Specialist Full time $40,000 - $45,000

    Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...

  • Peer Support Specialist

    4 weeks ago

    Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

    Peer Support Specialist BC Centre for Excellence in HIV/AIDS - Hope to Health Supervised Consumption Site - Please note:_ _Only Canadian Citizens, legal residents or residents with a legal work permit will be considered._ STATUS: This is a temporary part-time position HOURS OF WORK: 08:30 -16:30 Days of Work: Saturday-Tuesday Days off: Wednesday...

  • Wholesale Support Specialist

    2 weeks ago

    Vancouver, Canada Native Shoes Full time

    **Wholesale Support Specialist** **Fixed-Term Full-Time (12 Month Contract)** - _Native Shoes is a hybrid organization with a remote-first head office team, with the option to work from the office in Vancouver when needed. However, due to the supporting nature of this role, this job will require the flexibility to work occasionally at our Vancouver office...