Application Support Analyst #98268

Application Support Analyst #98268 Request ID: 98268-1 Start/End Dates: 1/30/2026 - 1/29/2027 Work Location: downtown Toronto, near TTC and GO Job Title: IT - Application Support Analyst - Intermediate Position Title: Application Support Analyst Line of Business: Capital Market Risk (CM Risk) Target Start Date: ASAP Duration: 12 months Potential for this contract to be extended or converted to FTE? Yes Hybrid work - Core day(s): Tuesday or Thursday plus every second Friday of the month Office Location: 81 Bay 19th Floor Work Schedule (hours per week, start time): 37.5 Hours/week, 9-5 Monday to Friday Potential for OT? NO Target range: $45-54hr B2B What does the LOB do?: We are the AO (Application Operations) team for CM Risk. See attached file, section “What You’ll Be Doing”, for an expanded description. Reason the role is open? Backfill for former contractor who converted to FT What project will this contractor be working on? BAU, Day to day work Selling points of the positions: Opportunity to work with modern automation and cloud technologies in a client-facing support role. Who Will the Candidate Be Working with on a Daily Basis? Development teams, offshore resources, and internal support teams. How many years of experience? 3-4+ years Job Description What You’ll Be Doing You’ll be joining CIBC’s Application Operations team. You will be responsible for providing analysis and second level support on client issues, technical issues, system/web site outages and questions from all Internal and External application by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. How You’ll Succeed Production Support – Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Partnership – Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products and services of the Channel Support area. Projects Delivery – Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages. Must Have Requirement Experience with Feedhub and Autosys 3-4+ years in Application Production Support Unix (KSH) and Windows PowerShell scripting ServiceNow for incident and change management Client-facing experience Understanding of cloud platforms (Azure, AWS, Google Cloud) Nice to Have Jira (no-code scripting) Confluence Agile methodology exposure Soft Skills Strong communication and documentation Team-oriented and proactive Ability to work under pressure and in on-call environments NOTE Close on Jan 21 at 11 AM. G.G. Consulting Group uses advanced ATS systems to track and manage candidates and jobs. We do not use AI tools for candidate screening. #J-18808-Ljbffr