Broadcast Operations Centre Supervisor

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.Join us. You belong at Bell.Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.SummaryDome Productions is looking for an individual with strong interpersonal skills, technically minded, a strong knowledge of live sports production to fill the role of Supervisor in our broadcast operations centre. In this role you will be part of the operations and engineering team that supports virtual ad replacement on live events.Key ResponsibilitiesResponsible for compiling and distribution of DED Daily Event SheetReviews daily schedules, assigns Leads to daily games, and in conjunction with Leads ensures operators are assigned properlyMonitoring incoming feeds, handling all mobile inquiriesInitial contact between the venue techs and production mobilesResponsible for answering ROC HotlineWorking with operators that have technical issues that cannot be handled by our team leadsAnswering any issues brought up by the venue techs that cannot be resolved by gallery operators or team leadsAs problems occur, they would instruct a team lead to send an outage email, then address the problem immediately.Create and update the schedule for Sr. Operators, DED Techs and SupervisorsKeeping track of Service RequestsEnsures Team Leads and engineers are following existing protocols relating to operation, engineering, scheduling, training, reportingMake the freelance staff aware and enforce existing policies regarding conductEvaluate the performance and effectiveness of each operator report tracking negative and positive trends in skill and behaviorObserve, mentor and evaluate the freelance operators dailyCollates nightly reports, operator performance reports, blast alerts reports and sign out sheets from Team LeadsAble to operate and navigate through the clients software on an elite levelReport any issues, findings and recommendations to Operations ManagerCritical QualificationsUnderstanding of Supponor Software and ProceduresUnderstanding of computer networking and operating systemsAbility to trouble shoot hardware and software issuesAbility to work to deadlines and perform under pressureAbility to monitor multiple video streams concurrentlyExperience in a supervisory roleUnderstanding of sports and entertainment productionDetailed-orientated, multi-tasking, self-directed with the ability to prioritize tasks and work well under pressure and deadlines.Required to work weekdays, evenings and/or weekends as neededExperience with sports/entertainment mobile productionAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Ontario : TorontoWork Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)Application Deadline: 12/23/2025Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details ) to learn more about how we collect, use, and disclose your personal information. #J-18808-Ljbffr