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Senior Principal Platform Architect

3 months ago

Vancouver, Canada Servicenow Full time
Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Customer Outcomes Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.

An ideal candidate will have achieved a senior level position as an enterprise architect and successful track record in management consulting, focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs.

What you get to do in this role:

  • Develop strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap.
  • Enterprise architecture
    • Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
    • Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems.
    • Establish and manage technical governance processes.
  • Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
  • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and ongoing support.
  • Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients.
  • Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes.
  • Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
  • Define solutions across the platform that align to out of the box capabilities.
  • Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates.
Qualifications

To be successful in this role you have:

  • Consulting Experience
    • Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company.
    • 15+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
    • Fortune 500 or OEM Software or Cloud CO enterprise architect.
    • Career Progression (Technical, Architecture).
  • Experience working with functional business leaders
    • Experience identifying business objectives and developing outcome-focused roadmaps.
    • Experience working with large Consulting/SI organizations.
  • Large Program Experience
    • 15+ years large program experience leading architecture and design.
  • Enterprise Architecture Experience
    • Enterprise Architect role and relevant experience.
    • Enterprise Architect certification (Togaf, IT4IT, etc).
    • Database, core data design, Security, integrations.
  • Cloud Application Technology Experience
    • Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy.
    • Minimum 4 years of ServiceNow Platform Experience is required.
    • Cloud platform certification(s).
    • Familiarity with Enterprise Workflow Platform.

Required Competencies:

  • Customer Focus
  • Collaborates
  • Drives Results
  • Cultivates Innovation
  • Courage
  • Consultative Perspective
  • Manages Complexity
  • Strategic Mindset
  • Technical Development
  • Travel up to 30%
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