Boutique Hotel Operations Manager
2 weeks ago
Company OverviewThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast (Sechelt, Halfmoon Bay).The Vic ( has rapidly become one of Victoria’s top boutique hotels. As a member of the Ascend Hotel Collection with Choice Hotels, The Vic offers unique, upscale accommodation with family-friendly amenities, accompanied by Evergreen’s signature top-tier customer service. Join our team to help us share the natural beauty, rich history, and vibrant culture of Victoria with our valued guests.Job DescriptionWe are looking for an experienced Operations Manager to play a key guest-facing role at The Vic, our 94-unit boutique hotel in Victoria, BC. This individual will provide hands-on leadership by role modelling outstanding customer service, coaching in-house staff, overseeing hotel operations, maximizing guest satisfaction, and driving overall business performance.The Operations Manager will have significant exposure to Evergreen’s senior leadership team, with the opportunity to take on as much responsibility as they can demonstrate capability for. In addition, there may be opportunities to oversee additional Evergreen properties on Vancouver Island, depending on aptitude / interest.The scope of responsibilities for the Operations Manager includes:Oversees day-to-day operations at The Vic, including front-of-house and back-of-house functions such as Guest Services, Housekeeping, Maintenance, Events, and Group businessPlays an active role in front desk operations (30-50% of time), providing top-notch service to maximize customer satisfaction and setting the bar for other staff to emulateReinforces our overall service culture by role modeling best practices, providing guidance / feedback to staff, and offering individual coaching when neededHandles complaints, settles disputes, resolves conflicts, and otherwise manages all escalationsServes as primary point of contact for group business (e.g., sports teams, corporate accounts, etc.) to coordinate logistics and deliver an exceptional guest experienceMonitors all aspects of the physical property (common spaces, on-site amenities, rooms, landscaping, etc.) to maintain quality standards and proactively identifies opportunities for improvementInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction; works with other departments (Housekeeping, Maintenance, etc.) to improve current practicesManages staffing / scheduling across all departments at the propertyResponsible for procurement of day-to-day hotel supplies and other itemsEnsures regular communication with employees to create awareness of business objectives, align on expectations, and recognize performanceDevelops a thorough understanding of the competitive landscape to ensure our property is effectively positioned in the marketEvergreen is an equal opportunity employer. We are committed to diversity, inclusion, and equitable access to opportunities. Accommodations are available upon request for candidates taking part in the selection process.Skills and qualificationsAbout You: You are an experienced hospitality professional with a can-do attitude. Your customer service & attention to detail allow you to deliver exceptional guest experiences, and your leadership skills enable you to build a high-performing team. You are self-motivated and continuously strive to exceed expectations. You always act with integrity and seek to lead by example.Customer Service: Outgoing personality with a passion for creating unforgettable customer experiences.Working style: Highly motivated work ethic and ability to work in a fast-paced environment. Strong initiative and expertise in the hospitality industry.Business Judgement: Strong commercial awareness, with an ability to evaluate return on investment for strategic initiatives. Able to actively manage trade-off between profitability and guest experience.People Management: Past experience with onboarding, training, and retaining a high-performing team. Strong interpersonal and communication skills to lead, influence, and encourage others.Industry Experience: Past experience as an Operations / Front Desk Manager (or similar management role) in the hospitality industry.For more information, please visit or
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Boutique Hotel Operations Manager
4 weeks ago
Victoria, BC, Canada EightSix Network Inc Full timeThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast...
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Boutique Hotel Operations Manager
4 weeks ago
Victoria, BC, Canada EightSix Network Inc Full timeThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast...
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Boutique Hotel Operations Manager
4 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast...
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Boutique Hotel Operations Manager
2 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the Sunshine Coast...
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Boutique Hotel Operations Manager
1 month ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany OverviewThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
2 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany OverviewThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
4 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany OverviewThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
2 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany OverviewThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
2 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany OverviewThe Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
4 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany Overview The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
2 weeks ago
Victoria, BC, Canada Evergreen Hospitality Group Full timeCompany Overview The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
1 month ago
Victoria, Canada Evergreen Hospitality Group Full timeCompany Overview The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Boutique Hotel Operations Manager
2 weeks ago
Victoria, Canada Evergreen Hospitality Group Full timeCompany Overview The Evergreen Hospitality Group is one of BC’s largest family-owned hospitality & tourism groups. We currently operate more than 20 properties in some of the most beautiful parts of British Columbia, from Vancouver Island (Victoria, Nanaimo, Parksville, Courtney, and Ucluelet), to the Lower Mainland (Burnaby, Langley, Abbotsford), to the...
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Hotel Manager
3 weeks ago
Victoria, Canada Strathcona Hotel Full timeWe are seeking a dynamic front desk manager to join our busy team. Our managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. As a Front Desk Manager, you will have a multitude of projects as well as small group of staff. You’re passionate about meeting new...
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Hotel Manager
3 weeks ago
Victoria, Canada Strathcona Hotel Full timeLocated in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush era of the region. Beautifully renovated it offers some of the most unique activities in Victoria, all right Downtown. Call us to make your reservation today!We are seeking a dynamic front desk manager to join our busy team....
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Hotel Manager
2 weeks ago
Victoria, Canada Strathcona Hotel Full timeLocated in the heart of Victoria BC, the Strathcona Hotel is a stunning Victorian landmark that dates back to the historic gold rush era of the region. Beautifully renovated it offers some of the most unique activities in Victoria, all right Downtown. Call us to make your reservation today!We are seeking a dynamic front desk manager to join our busy team....
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Hotel and Hospitality
9 hours ago
Vancouver, BC, Canada Synvest Capital Full timeCompany Description Synvest Capital Corporation is an investment and management firm with a focus on the real estate industry. Our headquarters is located in Vancouver, BC. Hotel Description The Arts & Crafts Hotel is a boutique hotel built inside of the historic Arts & Crafts heritage building in the Downtown Vancouver Business District. The brand-new...
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Hotel General Manager
9 hours ago
Vancouver, BC, Canada Synvest Capital Full timeCompany Description Synvest Capital Corporation is an investment and management firm with a focus on the real estate industry. Our headquarters is located in Vancouver, BC. Hotel Description The Arts & Crafts Hotel is a boutique hotel built inside of the historic Arts & Crafts heritage building in the Downtown Vancouver Business District. The brand-new...
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Guest Service Agent
2 weeks ago
Victoria, Canada Magnolia Hotel & Spa Full time**A SMALL HOTEL BIG ON LUXURY AMENITIES** Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service. Are you...
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Manager On Duty Front Office. Magnolia Hotel
2 weeks ago
Victoria, Canada The Magnolia Hotel & Spa Full time**The Magnolia Hotel & Spa** **Manager on Duty, Front Office** **Job Summary** Managers on Duty are **responsible for ensuring that the Hotel operates efficiently and effectively in the absence of the General Manager and senior management**. The Manager on Duty (MOD) position is an hourly scheduled position. This position will be based in the hotel front...
