Account Director

4 weeks ago

Toronto ON, Canada INNOCEAN Canada Full time

We're on the lookout for an exceptional Account Director to join our team at our Toronto Office If you're ready to level up and eager to be part of a leading global full-service agency that’s all about exploring further and doing insightful work, then you're exactly who we're looking for

We want someone who's not just a team player but a true partner to our clients and our cross-functional agency crew. Your mission? To do groundbreaking work that turns heads and sets trends.

Sound like you? Read on

What Your Typical Day Will Look Like:

Account Services

  • Client Relationship Management: Serve as the primary point of contact for senior-level clients, managing overall relationships and ensuring that client needs are met.
  • Client Retention & Growth: Develop strategies to deepen client relationships, identify opportunities for upselling or cross-selling services, and ensure ongoing business with key accounts.
  • Problem Resolution: Address any issues that arise between the client and the agency, working to resolve conflicts and maintain client satisfaction.
  • Team Management: Lead and mentor a team of account managers, executives, and coordinators, ensuring that they are motivated and clear on their objectives.
  • Cross-Department Collaboration: Work closely with creative, media, strategy, and production teams to ensure that the work being produced aligns with client expectations.
  • Strategic Oversight: Work with the strategy and creative teams to define campaign strategies that align with client objectives and brand goals.
  • Quality Control: Ensure that the deliverables meet both client expectations and agency standards before presentation or launch.
  • Budget Oversight: Ensure all accounts stay within budget and that financial forecasts are accurate. Address any discrepancies or concerns proactively.
  • Revenue Growth: Identify opportunities for revenue expansion within existing accounts by proposing new services or campaigns that drive client success.
  • Client Reporting: Prepare regular reports and presentations for clients, highlighting campaign performance, ROI, and any actionable insights.
  • Agency Reporting: Provide internal reports to senior management on the status of accounts, financial health, and any potential risks or opportunities.
  • Creative Briefing: Work with the creative team to ensure they have a clear understanding of the client's goals and vision for the campaign.
  • Creative Review: Review and approve creative concepts to ensure they meet both client expectations and brand guidelines.
  • Problem-Solving: Handle any client concerns, conflicts, or crises that may arise, providing solutions and ensuring that client relationships remain strong.
  • Risk Mitigation: Identify and mitigate any risks that could jeopardize the success of the campaign or client relationship.

New Business:

  • Pitching & Proposals: Play a key role in new business pitches, often leading the development of presentations and proposals to win new clients or retain existing ones.
  • Research: Identify and research potential clients and business opportunities.
  • Prospecting Strategy: Develop outreach strategies, including cold emails, calls, and networking.
  • Competitive Analysis: Analyze market trends, competitor activities, and industry developments.
  • Strategic Planning: Provide strategic insights to position the agency uniquely in the marketplace.
  • Proposal Writing & RFPs: Respond to Requests for Proposals (RFPs) from potential clients. Craft detailed proposals that outline the agency’s approach, creative ideas, timelines, and budgets.
  • Working With Cross Functional Teams: Work closely with creative, strategy, media, and production teams to develop new business materials. Coordinate resources, schedules, and deliverables across departments.

What You Bring:

  • 6 to 8 years’ experience in a client service role in an agency, including 1-3 years in a supervisory role
  • Post-secondary education in marketing/advertising an asset
  • Telco account services category experience an asset
  • Flexibility to work AKST hours – our clients are based in Anchorage, AK which is 4 hours behind. We try to work in the hours where our business days overlap (1pm EST – 5pm EST // 9am – 1pm AKST), however we will sometimes have calls or presentations outside of regular Eastern business hours
  • Potential travel up to Anchorage, AK

What you’ll love about working at INNOCEAN Canada:

·People-first and Inclusive of all – we’re proud to be recognized by ‘Great Places to Work’ - four years in a row and counting – overall, as well as for youth, inclusion, and as a Best Place to Work for Women.

·Flexible hybrid work set up, with an awesome space at King Street West for collaboration and team get-togethers.

·Generous time off plus an end of year winter break equals time well taken; our people also get extra days off when they reach key work milestones

·Your Wellbeing is all-important. Our comprehensive plan covers insurance must-haves and nice to haves from full benefits coverage and flex spending account for additional $$$, to RRSP’s confidential individual counselling, and paid personal days for you to take care of you.

·Coaching and mentorship in your day-to-day to fuel your growth.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.

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