CCTV Support Technician

4 weeks ago


Brandon, Canada eBrandon Full time

We have partnered with the leading provider of security and security surveillance services in Brandon Manitoba to support in their search of a new CCTV Support Technician to join their team. The CCTV Support Technician works with customers and installers to resolve issues with basic networking issues, camera systems, NVRs, wireless bridges & phone apps. The CCTV Support Technician will also work with installers, sales associates, vendors and kitting Technicians to provide programming and testing support.

Duties and Responsibilities

  1. Identify, troubleshoot and resolve hardware, software and basic network related problems encountered by end users.
  2. Track issue resolution, identify patterns of failure, research bug fixes and implement solutions, communicating with manager regarding unresolved problems.
  3. Analyze bugs in systems and application software; research and test possible solutions and implement solutions.
  4. Work with end users, Installers and vendors troubleshooting camera systems including NVRs, phone apps & wireless bridges.
  5. Perform basic in shop diagnostics of cameras, bridges, NVRs that may require small repairs.
  6. Build connectors/adapters for testing of new equipment to ensure compatibility with current systems.
  7. Work with IT department to maintain equipment/software in the Brandon branch office as required.
  8. Maintain website and print catalogue.

Requirements and Competencies

  1. High school diploma or equivalent; technical training or certification in electronics, networking, or related field is preferred.
  2. Proven experience in troubleshooting and resolving hardware and software issues.
  3. Knowledge of basic networking concepts and protocols.
  4. Experience with CCTV systems, NVRs, wireless bridges, and related technologies.
  5. Strong analytical and problem-solving skills.
  6. Excellent communication skills, both written and verbal.
  7. Ability to work independently and as part of a team.
  8. Strong organizational skills and attention to detail.
  9. Ability to multitask and manage time effectively.
  10. Ability to pass a Criminal Record Check.

If you are interested in this exciting opportunity, please email a copy of your resume to kmokosinski@fhblack.com. We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.

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