Director, Consulting Services
4 weeks ago
Company Overview:
At Calian Digital Solutions, we thrive on innovation and collaboration to deliver cutting-
edge solutions to our clients. We are seeking a dynamic individual to join our team as the
Director, Consulting Services (Data & AI). This role offers the opportunity to lead a talented
team while spearheading the development and implementation of AI-driven solutions for
our diverse range of clients.
Position Overview:
Reporting directly to the VP of Solutions Delivery, the Director, Consulting Services (Data &
AI) will play a pivotal role in driving the growth and success of our business unit. This
position requires a strategic leader with hands-on project management experience who is
passionate about leveraging AI and analytics to solve complex business challenges.
Key Responsibilities:
Internal Operations
- Provide strategic guidance on AI strategy and capability building, collaborating closely with internal stakeholders and clients to identify opportunities for innovation.
- Collaborate with the VP and other team members to develop and execute marketing strategies, targeting potential clients and driving business growth.
- Partner with Business Development and Delivery Leaders to develop strategy to identify and drive new revenue opportunities.
- Construct comprehensive budgets for the division that effectively reflect and align with the strategic direction of the business, encompassing forecasts for both revenues and expenses.
- Monitor Profit & Loss statements to ensure financial health, including revenue growth and cost management. Identify variances and implement corrective actions as needed.
- Prepare and deliver Quarterly Business Reviews. Conduct internal and client governance meetings with key stakeholders.
- Oversee cross-functional resources to successfully implement new client initiatives, program enhancements and service offerings.
- Provide guidance on resource allocation and management, ensuring optimal utilization of internal capabilities in the current and future tense.
- Mentor and motivate team members, fostering a culture of continuous learning and professional growth as we step into an era of AI.
- Maintain up-to-date knowledge of technological advancements and industry trends for the Data & AI division.
- Accountable for the delivery of Data & AI solutions for our clients, ensuring alignment with their business objectives and delivering measurable value.
Client Services & Deliveries
- Build and maintain strong client relationships, serving as a trusted advisor while driving customer satisfaction and retention, and successfully expanding accounts over time.
- A champion and a subject matter expert in Data and AI, ability to sell a vision and Data & AI strategy to decision-makers and influencers within client organizations.
- Act as the Executive Level escalation point-of-contact to ensure appropriate handling and communication of client issues.
- Design and deliver personalized AI strategy workshops and training sessions for clients, enabling them to maximize the value of data-driven insights and leverage our AI technologies effectively.
- Provide guidance to clients on AI governance frameworks, best practices, and risk management strategies to ensure the successful adoption and implementation of Data/AI solutions.
- Champion ethical wellness regarding the responsible use of Data/AI for considerations such as bias mitigation, fairness, transparency, and privacy protection, to foster trust and credibility with clients and their stakeholders.
- Conduct regular performance reviews and assessments of Data/AI implementations for clients, identifying opportunities for optimization and scalability to drive continuous improvement and value realization.
- Proactively monitor ongoing deliveries to bridge any gaps between existing projects, customer needs, and evolving industry trends/competitive offerings.
- Recognize and oversee projects and programs deemed “at risk” that could jeopardize current or future opportunities to safeguard organizational goals.
Qualifications:
- Bachelor’s degree or College diploma in Business Administration, Computer Science, or a related field.
- A minimum of 10 years of experience in project management, with a proven track record of delivering IT and transformation projects on time and within budget.
- Experience developing project proposals, comprehensive project budgets, and extensive contributions throughout entire engagement lifecycle from sales to delivery.
- At least 7 years of experience in an IT consulting environment, a recent focus on AI and/or analytics is considered to be a plus.
- Strong understanding of Data & AI concepts and technologies, with the ability to translate technical capabilities into business value.
- Experienced with Microsoft technology stack.
- Exceptional leadership and communication skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Expertise in management consulting or professional services offerings and go-to- market strategy.
- Demonstrated experience in client engagement and business development, with a track record of expanding accounts and driving revenue growth.
- Ability to develop and build strong productive working relationships with clients and internal stakeholders.
Company Culture:
At Calian Digital Solutions, we foster a culture of innovation, collaboration, and excellence.
We believe in empowering our employees to reach their full potential and celebrate
diversity and inclusion in everything we do.
Empowered Development:
At CDS, we go beyond encouragement when it comes to our employees’ professional
development. We actively support your journey towards Microsoft certifications. Offering
an array of study materials and support tools, ensuring you have everything you need to
achieve your certification objectives confidently and successfully. Rest assured, with our
comprehensive resources, you’ll be well-equipped to excel in your Microsoft certification
endeavours.
Hybrid Work Model:
Our current 2-Day hybrid work model empowers employees to achieve their best work-life
balance. Whether you prefer working from the comfort of your home or collaborating in our
modern office spaces, we provide the flexibility you need to thrive and socialize.
Wellness Programs:
In addition to our hybrid work model, we offer a range of rotating wellness programs
designed to support your physical and mental well-being. From live Pilates and yoga
classes to mindfulness and fitness workshops, we believe in investing in your health and happiness.
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