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Site Reliability Engineer III

1 month ago

Old Toronto, Canada Guidewire Full time
ESSENTIAL DUTIES AND RESPONSIBILITIES

Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments

Oversee and automate the team’s growing presence in AWS

Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc

Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform

Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems

Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure

Create system documentation and training materials to empower and educate our fellow team members

Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure

Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues

Enhance platform observability with helping create a self-healing approach to platform reliability

Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product

REQUIRED SKILLS AND EXPERIENCE

Education and Work Experience: Bachelor’s Degree in Computer Science or related field.

Software engineering and task automation skills with Bash, Python, and/or Go are a must.

Familiarity with the Agile software development lifecycle.

Deep background with Linux systems and engineering.

Highly experienced with engineering and automating on Amazon Web Services (AWS).

Experience supporting web applications running on Java / Apache / Tomcat in a live production environment.

Prior experience with IaC tools like Terraform/Terragrunt/Terraspace.

Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions.

Production-At-Scale support background in a heavily microservice-based world.

Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking).

Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta).

Seasoned expertise around certificate technology and basic concepts of encryption.

Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS.

Advanced exposure to application development, web UI (design and development), JSON, application architecture.

Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.

Familiarity with event store/stream-processing technologies like Kafka or AWS SQS.

Understanding of Open Application Model systems such as KubeVela or Crossplane.

Personal Qualities and Soft Skills:

You greatly prefer writing code than clicking a GUI.

You enjoy teaching, being a mentor to others, and working across boundaries.

Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving.

Strong analytical mind with a penchant for process development and enhancement.

A highly positive can-do attitude with desire for being a team player.

Great communication skills and ability to explain complex technical concepts to a varied audience.

Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments.

Other Requirements:

Ability to read, write, and speak English.

We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support.

Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings.

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