Site Reliability Engineer III

3 days ago

Old Toronto, Canada Rakuten Kobo Full time

The Role

At Rakuten Kobo, we develop software that covers a rich set of domains, including hardware devices, eCommerce, content rendering, and an expanding data ecosystem. Our SRE team provides the safety net that empowers our 50+ product developers to move fast. We are seeking an experienced Site Reliability Engineer III to help ensure the reliability and performance of our applications.

Responsibilities:

  1. Primarily responsible for application observability and incident response.
  2. Work with the Site Operations and Platform Engineering teams in automating our cloud development environment.
  3. Automate operations functions, such as infrastructure provisioning, system configurations, auto-scaling, and code deployment.
  4. Identify and implement best practices and standards for application observability and reliability.
  5. Monitor, troubleshoot, and rectify application and infrastructure issues.
  6. Collaborate with platform engineers to integrate developer productivity considerations into the overall system reliability and operability.
  7. Help development teams to identify and address observability and resilience pain points in their systems.
  8. Participate in on-call rotations, providing off-hours support as needed.

The Skillset:

  • Deep understanding of systems architecture and infrastructure, including networking, storage, databases, and cloud technologies.
  • Ability to diagnose complex technical issues, identify root causes, and propose effective solutions.
  • Competence in at least one object-oriented programming language (e.g. C#, Java).
  • Expertise in automation tools, configuration management, and scripting languages.
  • Experience in setting up effective monitoring tools, configuring thresholds, and defining actionable alerts.
  • Knowledge of document databases, relational databases, message queuing, and caching systems.
  • Proficiency in IaC, CaC, GitOps, Terraform, Ansible, Docker, Kubernetes, Load Balancing, IIS, Tomcat, and CDNs.
  • Ability to analyze system performance, identify bottlenecks, and optimize system capacity. Conduct load testing and performance tuning to ensure optimal system performance.
  • Strong sense of ownership and high standards for quality. Excellent communication skills and the ability to collaborate effectively.

The Perks:

  • Flexible hours and remote working environment
  • 4 extended summer long weekends
  • Full benefits starting from your first day
  • Paid Volunteer days, unlimited sick days, and 3% RRSP matching
  • Monthly commuting allowance for hybrid employees
  • Flexible health spending account
  • Training budget + Udemy account
  • Free Kobo device + free weekly e-book or audiobook
  • Weekly Kobo Tech University sessions
  • Maternity/paternity leave top-up
  • 90 Day Work from Anywhere program
  • Daily lunch credit when in-office and in-office snacks
  • Dog-friendly office
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