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technical support specialist – information technology

3 months ago

Bedford, Canada VMG STRATEGIC TECHNOLOGY Full time

Durée de l'emploi: Permanent

Langue de travail: Bilingue

Heures de travail: 37.5 hours per week

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • or equivalent experience
Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Evaluate and install computer hardware, networking software and operating system software
  • Install software
Supervision
  • 1 to 2 people
Computer and technology knowledge
  • Android
  • Information Technology Infrastructure Library (ITIL)
  • iOS
  • MAC
  • Linux
  • JavaOS
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Servers
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Mapping and data visualization software
  • Programming languages
  • Software development
  • Mac OS
  • Zendesk
  • .NET
  • C++
  • JavaScript
  • MS Windows
  • TCP/IP
  • Wireless networks
  • XML
  • PHP
Work conditions and physical capabilities
  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
Screening questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
Experience
  • Will train
Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
Financial benefits
  • Gasoline paid
Other benefits
  • Learning/training paid by employer
  • Paid time off (volunteering or personal days)
  • Team building opportunities
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