Customer Experience/Office Administrator
4 weeks ago
Sarjeant Propane is looking for a Customer Experience/Office Administrator to work out of our Thunder Bay office. We value the commitment of our employees and provide a challenging and rewarding work environment. As we continue to grow and evolve, we are always mindful of our long-term customer relationships, the cornerstone of our success.
Job Purpose
The Customer Experience/Office Administrator is responsible for dealing with inquiries on the phone, supplying information regarding the organization to the general public, clients, and customers. In this role, the employee is responsible for performing a variety of daily administrative duties, including directly supporting the reception area and general administration of the office.
Duties and Responsibilities
Administration
- Answer telephone, screen and direct calls, take and relay any messages
- Provide information to callers
- Receive payments over the phone from customers
- Greet and assist customers and visitors coming into the office
- General Administrative and Clerical Support
- Prepare month-end customer statements for mailing
Banking
- Responsible for accurate posting of all customer payments. Work with credit and resolve any issues as they arise
- Assist other employees with issues or questions with the Chase payment system
- Communicate with employees in Timmins and Thunder Bay to assist with inquiries about customer payments and banking entries
- Communicate with different departments and plants to ensure proper communication on payments being collected
- Recording and posting all Pre-Authorized billings and tax payments
- Provide assistance with depositing and posting all miscellaneous payments
- Match and post cheque batches in DADE as well as create cheque batches when needed
- Post customer refund cheques in NAV against customer accounts
- Any other duties or tasks as required
Qualifications
- Bilingual preferred (French and English)
- High school diploma required, Business Diploma preferred
- Minimum 2 years of experience within a professional office environment
- Experience with accounting software (Dynamics NAV 2017 or earlier) would be an asset
- Attention to detail, accuracy, and strong organization skills
- Ability to prioritize tasks according to importance
- Strong analytical and problem-solving skills
- Proficient in MS Word, Excel, Outlook
- Must be a quick learner who is self-motivated
- Excellent interpersonal and communication skills
Working Conditions
Working conditions are conducive with a typical office environment – must be comfortable sitting at a desk for extended periods of time, using keyboard, telephone/headset, and copier/scanner. In addition, must be comfortable working in a fast-paced environment; it may not be physically demanding but can be stressful handling multiple demands at once. Hours of work are 9:30 AM to 6:30 PM, Monday to Friday.
Job Types: Full-time, Permanent
Pay: $22.00-$24.00 per hour
Expected Hours: 40 per week
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Office: 2 years (preferred)
Language:
- French (preferred)
Work Location: In person
Application Deadline: 2024-10-11
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