Technical Engagement Manager

1 week ago

Old Toronto, Canada Xanadu Full time

Xanadu’s mission is to build quantum computers that are useful and available to people everywhere.

At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers. We are creating something that has never been built before. Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. And that is something to be excited about

Your role and responsibilities

We are seeking a Technical Engagement Manager to join our team. The ideal candidate will be responsible for managing and driving technical engagements with our clients and partners. This role requires a combination of technical expertise, project management skills, and excellent communication abilities. You will work closely with the Head of Product, as well as the research and hardware teams to position and evangelize the products for customers and partners, and provide guidance on the value proposition and benefit those customers and partners can achieve with our services and platforms. The Technical Engagement Manager will act as a bridge between our engineering teams and external stakeholders, ensuring successful project delivery and fostering strong relationships.


You are also responsible for:

  • Client Engagement:
    • Serve as the primary technical point of contact for clients and partners.
    • Understand client needs and requirements, and translate them into actionable tasks for the engineering team.
    • Conduct regular status meetings and provide updates to clients on project progress.
    • Fully understand the strategy and objectives, taking on goals set by our team, and triaging and understanding desired parameters of engagements.
    • Provide technical understanding of the product and its capabilities, guiding clients to useful features and assisting with simple problems.
  • Project Management:
    • Lead and manage technical projects from inception to completion.
    • Develop and maintain project plans, schedules, and budgets.
    • Coordinate with internal teams to ensure project milestones are met on time and within scope.
    • Manage aspects of joint projects with partners, ensuring execution on shared deliverables.
  • Technical Expertise:
    • Provide technical guidance and support to clients during the implementation of Xanadu’s quantum solutions.
    • Assist in troubleshooting and resolving technical issues that arise during engagements.
    • Stay up-to-date with the latest developments in quantum computing and related technologies.
  • Collaboration and Communication:
    • Work closely with the engineering, product, and sales teams to ensure alignment on project goals and deliverables.
    • Prepare and deliver technical presentations, demonstrations, and training sessions to clients and partners.
    • Facilitate communication between internal teams and external stakeholders to ensure clear understanding and expectations.
    • Keep leadership up-to-date on engagements, leads, and progress, exercising good judgment on when to involve team members.
  • Relationship Management:
    • Build and maintain strong relationships with clients and partners to foster long-term collaboration.
    • Identify opportunities for additional business and upsell Xanadu’s products and services.
    • Gather feedback from clients to inform product development and improvements.
    • Uncover new potential partners and initiatives, maintaining strong relationships aligned with our strategy.
    • Identifying new revenue streams, managing and growing revenue from our core services
  • Marketing and Communication:
    • Determine and execute marketing strategy for new product features and changes to engage existing and potential partners.
    • Write effective marketing materials and grant proposals, including technical portions.

Required Qualifications and experience:

  • Bachelor’s degree in Computer Science, Engineering, Physics, or a related field. Advanced degree preferred.
  • 5+ years of experience in a technical engagement, business development, or related role.
  • Strong understanding of quantum computing principles and technologies.
  • Proven experience managing complex technical projects and delivering successful outcomes.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Demonstrated ability to build and maintain relationships with clients and partners.
  • Strong problem-solving skills and a proactive approach to addressing challenges.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.

Values:

Our values are important. They are fundamental and lay the foundation for culture at Xanadu. Learn more about our valueshere .

At Xanadu, we are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. Should you require accommodations at any point during the recruitment process please contact Human Resources at hr@xanadu.ai.

Are you authorized to work in Canada?* (i.e. citizenship, permanent resident or a valid work permit)*

If you are working in Canada on the basis of a work permit, what is the expiry date of your current work permit? (select date)

Have you been convicted of a criminal offense for which a pardon or record suspension has not been granted?**

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