Product Lead

1 month ago

Mississauga, Canada Martin Brower Full time
Responsibilities

Position Summary:

As part of the Global Data and Analytics Center of Excellence, the Product Lead will provide consulting and support services for Global Analytics products used by The Company’s customers as well as internal staff across all markets. The Product Lead will manage business relationships with all key internal and external stakeholders to uphold the governance of current Global Analytics products, to create and define new Global Analytics solutions or products, and to support the implementation Global Analytics products across all the company's markets.

Position Responsibilities may include, but not limited to:

  • Lead product governance practices for a Global Analytics product, ensuring standardized tools are used for decision-making and management of product standards, across multiple markets.
  • Lead Global Analytics product implementations to support existing or new business requirements by gathering requirements, conducting gap analysis, creating solution designs, and contributing to benefit realization.
  • Producing functional specification documents for data interfaces, authoring test cases and steps, supporting user acceptance testing, and coordinating go-live activities.
  • Consult with Services Delivery Team and market Business Partners to ensure resources, demands and technologies are closely aligned with business needs, corporate standards, and policies.
  • Work with Senior Management to create and socialize product plans & roadmaps.
  • Partner with key vendors to provide clear direction and specification to product development programs.
  • Organization of market focused User Groups: sharing of best practices, definition of needs, prioritization of changes.
  • Ensure COE practices, systems and tools are developed, maintained, and marketed to support current and future business requirements at an optimal ‘total cost of ownership’ for customers.
  • Maintain application services operating model to clearly indicate the roles and responsibilities between Global Data and Analytics COE, Global Supply Chain Solutions and Customer Engagement CoE, global and local IT teams and global and local business teams.
  • Ensure strong communication links and regular touch points with all internal and external stakeholders to ensure effective engagement and positive/collaborative relationships.
  • Mediate issues and resolve conflicts related to tasks, projects or schedules and escalate if needed.
  • Assist Global Data and Analytics CoE with projects, functional support, and deployment plans.
  • Act as a second level (or higher) of support when major issues occur and be consulted, when necessary, by the Data Analysts and/or Data Architects.
  • Oversee all the activities of ongoing critical product issues, providing the necessary leadership to get the issue resolved utilizing standard ITIL processes.
  • Support Change Management, ensure appropriate plans are in place to drive changes efficiently in collaboration with the local operations teams and Business Partners.
  • Provide leadership in product management for the supported analytics solutions.
  • Develop, maintain and govern Global Analytics product roadmaps in alignment with both global and local stakeholders.
  • Other duties as assigned.
Qualifications

Required Skills and Experience:

  • Bachelor’s Degree with 4+ years of related technical experience or High School Diploma with 6+ years of specific experience.
  • 4+ years of implementation experience with BI platforms such as Microsoft Power BI / Power Platform, Snowflake, or similar.
  • Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable).
  • Demonstrated business acumen in leading, implementing and/or transforming core business processes.
  • Strong collaboration and relationship building through cross-functional alignment and delivery of initiatives.
  • Proven track record to lead and implement responsibilities simultaneously.
  • Strong attention to detail with the ability to identify and resolve problems in a systematic way.
  • Personable, team player with a collaborative approach, and ability to build and maintain productive relationships.
  • Travel requirement 10% to different markets.

Preferred Skills and Experience:

  • Master’s Degree in Business, Supply Chain, Data Analytics, Computer Science or like discipline.

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

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