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Store Systems and Administration Specialist
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Store Systems and Administration Specialist
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Business Systems Administrator
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Systems Administrator
3 months ago
Systems AdministratorBH Tech is looking for a Systems Administrator / Senior Technical Support Analyst to join us. This position is customer facing and will include identifying areas or risk or non-compliance and proposing/implementing customer projects. Our preferred candidates will have a proven track record of working within a team environment to successfully address technical issues as well as great analytical and problem-solving skills. Attention to detail and experience in a service driven environment is essential.Our team members are responsible for maintaining uptime of in-house and customer systems through remote monitoring and maintenance, troubleshooting and problem resolution, and sustaining a positive company image through exceptional customer service.This Position Entails:Estimating, planning, and implementing new projects for our managed IT services clients both on premise and in the cloud.Auditing new and existing IT systems.Utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information.Assessing ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor support resources to resolve issues.Deploying equipment to client sites, and occasional on-site troubleshooting if remote support options are not available.Providing technical assistance and consultation to junior members of our organization.Accurate documentation of all the above activities.Participation in a 1-week on-call rotation (Tuesday to Tuesday) to handle emergency after hours requests, compensated at OT rates, phone provided.Ongoing training in new technologies and methodologies, as well as for vendor certification.A passion for teamwork, continuing education, problem solving and exceptional customer service.Proactively identifying issues and implementing solutions.Automating recurring tasks.What you get for joining our awesome team:Group medical, dental, and life insurance - 100% cost covered by BH Tech3 weeks paid vacationTraining reimbursementOnsite gym, Squash courts, Steam roomsUnlimited coffee all day, everydayGames room with Pool table, Ping-Pong, and Foosball tablesOn site cafeteria with specially priced Breakfast and Lunch SpecialsSpacious, well-lit office space with informative dashboardsAdjustable sit/stand desks and ergonomic accommodationsWheelchair accessible officePaid vehicle pass for onsite parking is providedAn adorable Office dog that visits occasionally for treats and love (who can say no to that)Proximity to the South Saskatchewan River, Meewasin Valley trails, and Boffins GardensWhat you bring to the table:Bachelor’s Degree or Diploma from a recognized program, or equivalent work experience.Advanced knowledge of all currently supported Microsoft operating systems, Microsoft Office, and Office 365.Experience with VMware and Hyper-V virtualization technologies.Experience with Microsoft Azure Technologies.Experience in administrating Microsoft Server operating systems and roles.Experience working with Windows PowerShell scripting.Linux command line usage.An understanding of User expectations and typical IT policies and procedures.Ability to manage Active Directory, DNS (Internal and Internet), Intune, and Group Policy.Three years of technical support experience, schooling, or equivalent.Excellent English written and verbal communications skills.Keen to automate routine tasks using scripting to improve efficiency.Able to convey technical concepts and recommendations to non-technical people.Project Management and time tracking experience.Office Culture is important to us, you will be an excellent fit if you are:Professional and articulate, yet still approachable.Intuitive about what to say, when, and to whom.Inter-personally adept yet work focused.Technically proficient, but not a know-it-all.Excellent with time-management, multi-tasking, and organizational skills.A strategic thinker and have strong hands-on leadership and planning skillsFamiliarity with the following vendors, and related certifications would be relevant:Microsoft 365Microsoft Power ShellVeeamSophosMicrosoft AzureDatto RMMAutotaskIT GlueHyper-V / VMwareVOIP (Yealink, Teams / 3CX)Compensation will be commensurate with experience and abilityJob Types: Full-time, PermanentResumes along with cover letter will be accepted until the position has been successfully filled.Job Types: Full-time, PermanentPay: From $75,000.00 per yearBenefits:Casual dressCompany eventsDental careDisability insuranceExtended health careLife insuranceOn-site gymOn-site parkingPaid time offVision careFlexible Language Requirement:French not requiredSchedule:8 hour shiftMonday to FridaySupplemental Pay:Overtime payAbility to commute/relocate:Saskatoon, SK S7N 3R3: reliably commute or plan to relocate before starting work (required)Application question(s):This job requires you to live in Saskatoon, SK and work in person in our office. Do you live in Saskatoon, SK?Experience:IT systems administration: 5 years (preferred)Licence/Certification:Class 5 Drivers License, with clean drivers abstract (preferred)Work Location: In person
