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GNOC/Network Specialist
4 months ago
Position: GNOC Specialist Department: Global Services
Location: Calgary, Canada
Position Type: Full-time, Permanent
Reports to: Team Lead
The GNOC is responsible for taking calls from hotel staff, creating incidents, and either resolving
or escalating those incidents. Must be able to work with a variety of hardware, software, and
networking technologies in a timely manner. This individual must be able to work under pressure
to provide quick solutions for the Clients, and must demonstrate a superior working knowledge of
all GuestTek products and services.
Key Responsibilities:
• Taking calls from Hotel Staff members and dispatched technicians.
• Adhering to company policies on attendance and use of phone codes.
• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.
• Communicating with clients and internal GuestTek’s departments.
• Co-operating within the team to ensure all calls are answered within SLAs.
• Other related duties as assigned by Global Services Management Team.
Requirements:.
• Must be able to speak and write in fluent English.
• Degree in Computer science or relevant field or work experience in a similar field.
• Excellent communication both verbal and written in English and good interpersonal skills
• Good understanding of business supported
• Available to cover shifts supporting a 24/7/365 operation.
• Strong communication skills, and understanding of the business supported.
• Must demonstrate knowledge of networking.
• Must demonstrate problem solving skills.
• Relevant Networking/IT certification is an asset
• Linux knowledge is an asset.
• Understanding GuestTek proprietary products is an asset.
Personal Attributes:
• Ability to quickly build strong relationships with colleagues and clients.
• Ability to work under pressure.
• A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.
• Must show knowledge about latest technology in use.
• Must have a desire to learn.
