Front Office Manager

2 days ago

Old Toronto, Canada Accor Hotels Full time

Company Description

#BeLimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS


Job Description
  • Manage the front office staff, including receptionists, and other administrative personnel.
  • Provide guidance, training, and support to front office employees.
  • Delegate tasks and responsibilities effectively to ensure smooth operations.
  • Ensure high standards of customer service are maintained at all times.
  • Handle guest inquiries, complaints, and special requests in a professional and timely manner.
  • Monitor guest satisfaction and take proactive measures to address any issues.
  • Oversee the check-in and check-out process, ensuring accuracy and efficiency.
  • Manage reservations and room assignments, optimizing occupancy and revenue.
  • Maintain records and documentation related to guest stays, payments, and preferences.
  • Assist in budgeting and financial planning for the front office department.
  • Monitor expenses and revenues, identifying opportunities for cost savings or revenue generation.
  • Prepare reports and analysis to track performance and inform decision-making.
  • Implement security protocols and procedures to ensure the safety of guests and staff.
  • Coordinate with other departments to address safety concerns and emergency situations.
  • Serve as a liaison between guests and other hotel departments, facilitating smooth communication and collaboration.
  • Communicate effectively with management, providing updates on front office operations and performance.
  • Utilize and maintain front office systems and software for reservations, check-ins, and other processes.
  • Stay updated on industry trends and best practices related to front office technology.
  • Conduct regular inspections of front office areas to ensure cleanliness, organization, and compliance with standards.
  • Implement quality improvement initiatives to enhance guest experience and operational efficiency.
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