Service Improvement specialist asap
4 weeks ago
Job Description
Our client is looking for a Service Improvement Specialist to join the busy team located in a head office in Watford. The Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.
The team is also responsible for optimising the customer experience and delivering high standards of customer satisfaction. They will govern the department's processes, knowledge centre, risk management, and controls management.
You will identify and deliver enhanced experiences, drive changes, and ensure the team and departments have the correct information. Your responsibilities will include working on project deadlines, assessing any risks to the operation, and supporting workshops. You will be a subject matter expert in process, people, tech, improvement, and planning. A background in contact centre or operations is desirable.
We are looking for candidates who can demonstrate great change and improvement examples, experience in managing projects, experience in testing and planning ideas, and creating business development documents. A working knowledge of BPM and tools such as iGrafx is required.
Salary: £37,000 a year for a fixed term until May 2025. The role will be hybrid working Monday to Friday between 9 am and 5:30 pm (finishing at 5 pm on Fridays). Benefits include progression and development opportunities, 28 days of holidays including bank holidays, pension, healthcare, and many other incentives.
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Service Improvement specialist asap
4 weeks ago
Warwick, Ontario, L0K, Simcoe region, Canada ZipRecruiter Full timeJob DescriptionOur client is looking for a Service Improvement Specialist to join the busy team located in a head office in Watford. The Service Improvement team is responsible for continually reviewing the effectiveness, efficiency, and quality of Customer Operations activities and services.The team is also responsible for optimising the customer experience...
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