Operations Manager

1 month ago


Brampton, Canada United Services Group Full time

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Job Summary

The Branch Partner Manager (BPM) will report to the Regional Partner Manager (RPM). The BPM’s focus is to be a key liaison between United and the Partners within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within the Partner Relations and Effectiveness department with the Program Coordinators and L & D to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and

Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance.

  • Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
  • Lead/Implement National Partner Meetings Quarterly/Annually.
  • Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
  • Ensure legal compliances of Partners by implementing United Hiring Packages.
  • Provide key support to the Regional teams in managing the performance management process with the Partners.
  • Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.

•Managing Partner Issues Escalation process in collaboration with RPM.

•Attending legal “Discoveries” on behalf of United Services Group, if required

•Collaborating and Co-developing with the Account Management and Retention teams: Solution to Issues Raised by Partners and/or New Programs/Plans for Partners to Be the First Choice Company for Partners.

•Calibration Walks with Account Management teams and Partners.

•Implementing guidelines, processes, and procedures for Partner Relations Department

•Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.

  • Ensure data integrity pertaining to Partners within Salesforce.
  • Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

  • Perform all daily functions in alignment with company mission, vision, and values.
  • Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.
  • Protect company assets from damage and misuse.
  • Perform other related duties as may be required from time to time.

Job Requirements and Expectation

  • Available to address customer and Partner needs and concerns in a timely manner.
  • Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
  • Ability to deal with high level of stress and solve problems as they arise.
  • Ability to work flexible shifts on a rotation basis.
  • Available to address concerns in a 24/7 environment
  • Business acumen
  • Communication Skills: Active listening, verbal, and written communication skills
  • Needs assessment and information gathering.
  • Advanced Technology competency
  • Expertise in floor-care and cleaning procedures is an asset.
  • Process and compliancy driven.
  • Superior time management and problem-solving skills.
  • Ability to work independently.

Education/Experience

  • Post-secondary degree in business administration or related field.
  • Minimum of 5 years’ operational experience.
  • 5 years’ experience in a progressive management role.
#J-18808-Ljbffr
  • Operations Manager

    1 month ago


    Brampton, Canada Hercules SLR Inc. Full time

    We are looking for an Operations Manager to join our team in Brampton, ON. Reporting to the Branch Manager, the Operations Manager is responsible for managing the day-to-day operations and ensuring all branch business operations are successful in the areas of Customer Service/Inside Sales, Rigging, Warehouse operations, Webbing and Inspections. This manager...

  • Operations Manager

    7 days ago


    Brampton, Canada The Stevens Company Limited Full time

    **About Us**: The Stevens Company is a leading medical supply and equipment distribution company dedicated to providing high-quality healthcare products across Canada. As a family-owned 194-year-old company, we are committed to ensuring the quality of our services and products. We thrive on ethical practices, and our employees contribute to the promotion and...

  • Operations Manager

    2 days ago


    Brampton, Canada Bird Canada Full time

    **Description The Operations Manager role is a key role within Bird Canada’s operations. The Operations Manager will work with our Head of National Operations to tackle key projects that will be instrumental in driving our business forward. We need a strategic critical thinker who can start at 30,000 feet and then dive deep into the details to ensure high...

  • Operations Manager

    6 days ago


    Brampton, Canada Opal Hospitality Inc. Full time

    **Hotel Operations Manager** Opal Hospitality is seeking an experienced, energetic, passionate and caring Hotel Operations Manager to lead a fantastic team at one of it's Limited Service Hotels. The hotel is a top tier well known major brand. **About Opal Hospitality**: We are leaders in the management, programming and creation of Exceptional lifestyle...

  • Operations Manager

    1 month ago


    Brampton, Canada ArcelorMittal Brampton Full time

    ArcelorMittal is the world's leading steel and mining company. At ArcelorMittal Tubular Products Brampton, we manufacture welded tubes using a variety of materials and finishes. Our end finished capabilities are used in many industries including automotive, furniture, construction, etc. We supply welded tubes in a variety of shapes: round, square,...

  • Manager Operations

    1 month ago


    Brampton, Canada BLS International Services Canada Inc Full time

    This is an excellent opportunity for anyone looking to build a career in B2B (Government to Citizen) services. BLS International is looking for Operations Manager who has experience into Govt. Space as well Corporates.We are looking for Positive Attitude, Go-getter, Risk taking and Multi Tasking person, hungry for business and drives results. Your duties...

  • Operations Manager

    1 month ago


    Brampton, Canada I2R North America Inc. Full time

    The Operations Manager, reporting to the Managing Director is responsible for the production, quality control, supply chain & procurement, receiving and shipping, as well as project engineering. Ensures implementation of continuous improvement initiatives. Leads direct reports in their management and motivation of production employees to achieve the Safety,...

  • Operations Manager

    1 month ago


    Brampton, Canada Day & Ross Full time

    **You belong at Day & Ross.** Operations Manager, Truckload Full-time Brampton The Operations Manager, Truckload position is key to the growth of the company’s truckload model. The role will be primarily accountable to ensure quality delivery of customer’s truckload shipments, with high level focus on first and final mile. **How You’ll Help** -...

  • Operations Manager

    1 month ago


    Brampton, Canada BLS International Services Canada Inc Full time

    This is an excellent opportunity for anyone looking to build a career in B2B (Government to Citizen) services. BLS International is looking for Operations Manager who has experience into Govt. Space as well Corporates.We are looking for Positive Attitude, Go-getter, Risk taking and Multi Tasking person, hungry for business and drives results. Your duties...

  • Operations Manager

    1 month ago


    Brampton, Ontario, Canada William Osler Health System Full time

    Company DescriptionOne of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Operations Manager

    3 days ago


    Brampton, Ontario, Canada William Osler Health System Full time

    Company DescriptionOne of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest...

  • Operations Manager

    1 week ago


    Brampton, Canada Reliance Home Comfort Full time

    Find Your Limitless with Reliance By joining Reliance as a Operations Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for...

  • Operations Manager

    1 month ago


    Brampton, Canada Speedy Transport Group Inc. Full time

    **About Us**: **Speedy Transport Group Inc. **is a family-owned, LTL focused distribution company which was founded in 1941. Over the decades we have continued to adapt and align ourselves with the changes in client needs, as well as grow alongside innovation technology. In addition to LTL transportation, we offer our clients additional services such as,...


  • Brampton, Canada SCOOTY Full time

    **City Operations Manager (Brampton)** Contract / Full-Time / On-Site / Brampton **Description** The City Operations Manager is an integral part of SCOOTY’s core city success. The City Operations Manager will be responsible for overseeing the day-to-day operations of the company's electric scooter fleet, parking stations and operations team personnels in...


  • Brampton, Canada Rogers Communications Full time

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved...


  • Brampton, Canada D&H Distributing Full time

    About the Role: We are looking for an individual to provide leadership, management and effective communications to both our customers and employees while delivering on operational and financial objectives. This role is a new position that is posed to help support the growth we are seeing as well as the addition of a Configuration Centre to our...


  • Brampton, Canada Sheridan College Full time

    Reporting to the Director, Reliability and Operations (the “Director”), the Manager, Facilities Operations develops and supports a team-based approach to deliver best-in-class facilities operations and support services to the Sheridan community. The Manager leads and manages a diverse team of technically talented individuals/trades, external contractors,...


  • Brampton, Canada Mantoria Inc. Full time

    **Major responsibilities will include but not limited to**: - Overall management of the warehouse - Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals - Develop warehouse...

  • Manager, Operations

    1 week ago


    Brampton, Canada DB Schenker Full time

    **Your tasks**: **Position Description Summary**Principal Accountabilities** **Customer** - Establishes, maintains and promotes high standards of customer service - Achievement of operational performance as defined by customer contract, and metrics. - Executes daily customer/vendor contract requirement and identifies accessorial activity and ensures...


  • Brampton, Canada Queen’s Manor Event Centre Full time

    Job Description: - Develop and implement sales strategies to drive revenue growth across the region. - Set sales targets and objectives for individual hotels, monitor performance, and provide guidance and support to achieve desired results. - Collaborate with the hotel sales teams to identify potential markets, develop pricing strategies, and create sales...