Immigration Consultant

2 days ago

Waterloo, Canada University of Waterloo Full time

Overview

Term: 12 months

The Immigration Consultant is accountable to the Manager, Immigration Consulting, for the delivery of professional legal advising with a focus on Immigration, Refugees and Citizenship Canada (IRCC)’s International Student Program (ISP) for international students and their spouses, partners, and dependents. The primary role is to assist students in understanding immigration requirements to maintain legal status while studying and/or working in Canada as a student and while transitioning to a worker. The incumbent will provide individual consultations to guide students in navigating immigration processes, including application preparation/review and intervention with internal and external partners when needed.

This position requires a high level of professionalism and competent application of appropriate advising procedures in a confidential and ethical manner in accordance with standards set by the College of Immigration and Citizenship Consultants (CICC).

Responsibilities

Immigration Consulting Service to Students

  • Demonstrate a high level of knowledge in immigration law, policies, regulations, procedures and keep up to date with current and emerging immigration legislation and interpretations.
  • Provide timely, accurate, efficient, and comprehensive immigration advice in all areas of temporary residence applications and general guidance on permanent residence.
  • Embrace a holistic approach by creating a safe space and ensuring sensitivity to cultural differences, student life transition adjustment, and unique needs of individuals.
  • Provide individual in-person or virtual consultation and respond to inquiries through emails within the service standard response time.
  • Co-consult with other on-staff Immigration Consultant(s) on complex cases when required.
  • Ensure consultation case management practices adhere to CICC’s regulation by maintaining and securing documents and consultation notes.

Immigration Expertise and Team Support

  • Remain current on the needs of all international students at the University and relevant policies and procedures.
  • Report feedback from students and share observations to recommend and implement best practices.
  • Contribute during daily case discussions to ensure consistency in the team’s advising approach.
  • Contribute to the development of policies and procedures as needed to improve immigration consulting services.
  • Implement assessment methods to measure achievement in all areas of responsibility including service goals and objectives.
  • Plan, deliver, and coordinate immigration presentations and perform related duties including communications and recordkeeping.

Strategic Liaison

  • Acquire knowledge of institution structures and processes to liaise and collaborate with campus partners.
  • Build and maintain strong relationships with academic advisors to provide seamless academic and immigration support.
  • Liaise with internal and external partners to support immigration consulting outreach initiatives.
  • Manage the University’s reputation in all interactions with government entities.
  • Participate in department-wide or campus-wide activities including special events and committee participation.

Compliance

  • Adhere to the Immigration and Refugee Protection Act (IRPA) and CICC policies.
  • Maintain up-to-date knowledge of changes to IRPA and IRPR as it pertains to the University.
  • Protect the confidentiality and privacy of the students by holding in strict confidence all information concerning their personal affairs.
Qualifications
  • An undergraduate degree.
  • Graduate Diploma in Immigration and Citizenship Law or equivalent.
  • Regulated Canadian Immigration Consultant in good standing with CICC.
  • Minimum of 2 years of experience in immigration consulting as an RCIC and 3+ years of experience advising international students, or 5+ years of immigration-related experience with international students.
  • Highly knowledgeable on IRPA and IRPR, including policies and procedures pertaining to IRCC’s ISP.
  • Understanding of university policy and procedures as they relate to international students.
  • Strong organizational skills with an ability to handle heavy caseloads and manage crisis.
  • Evidence of a service-oriented perspective with awareness of cultural, racial, and socio-economic diversity.
  • Superior research, communication, analytical, and problem-solving skills.
  • Proven strong advocacy skills in assisting international students.
  • Ability to thrive in a collaborative team environment.
  • Beneficial: international experience and second language skills.
Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract. The University values the diverse and intersectional identities of its students, faculty, and staff. We encourage applications from candidates who have been historically disadvantaged and marginalized.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any accommodation requests, please contact Human Resources.

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