Director of Operations

6 days ago


Brockville, Canada Shores Dental Group Full time

• Develop roles, duties, and responsibilities for each member of the team

• Overseeing the administrative operations of supported dental offices

• Creating a working partnership with clinical leadership in the offices and support services such as setting goals and addressing operational opportunities within their supported office

• Creating Work Flow templates and assisting managers in implementation of set out work flow

• Motivate team members, resolve conflicts brought by managers.

• Review and update office policies and procedures as needed to suit the needs of the business

• Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first.

• Assisting with the DeNovo development strategy and or practice acquisition for the region over the next 1-3 years

• Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections

• Responsible for hiring, training and coaching Office Managers

• Responsible for ensuring compliance across offices with support of Office Managers

• Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice

• Develop onboarding and offboarding procedures

• Provide reports and recommendations, as needed, to CCC, CEO, and COO on supported practices

• Organize managers retreats, monthly manager meetings, and development of book club.

• Wage portion of Annual reviews

• Development of review and bonus structure

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