Specialist Services Manager – Ref #2024-069

Job Summary:

The Specialty Physician Services Manager is responsible for overall leadership and management of all Specialty Physician Services staff and contracted services. The incumbent will ensure that the Specialty Physician Services unit produces high quality and timely access to physician specialty services/interventions, utilizing culturally appropriate practices and best practice standards of care for the communities in the Sioux Lookout area.

The Specialty Services Manager will work in partnership with First Nations’ leadership and their community members, physician leadership, specialist physicians, management, and other key stakeholders. The incumbent must be skilled at initiating innovative approaches to strengthen the delivery of specialized physician services to support the health needs of community members in the Sioux Lookout area.

The Specialty Services Manager is directly accountable to the Director of Physician Services.

Qualifications:

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Bachelor of Health Administration from an accredited facility or comparable education/experience.
• Demonstrated commitment to foster a healthy and positive work environment.
• Must be willing to travel by various modes.
• Must be willing to relocate and live in Sioux Lookout (or within a daily commuting distance).
• Knowledge: The Specialty Physician Services Manager must have proficient knowledge in the following areas:
  • Knowledge and understanding of First Nations peoples, culture and health priorities and social issues relevant to delivery of health care in the Sioux Lookout Area.
• Skills: The Specialty Physician Services Manager must demonstrate the following skill:
  • Excellent verbal/written communication
  • Excellent organizational and time management skills
  • Excellent analytical, problem-solving, and budgetary skills
• Ability: Ability to develop and maintain respectful/cooperative relationships with First Nations people, physicians, communities, service stakeholders and health care providers to promote an integrated seamless delivery of specialty physician services.
  • Ability to function effectively during change management, periods of rapid change and transition.
  • Ability to perform position requirements and work independently, with minimal direction.
  • Ability to manage conflict and promote consensus building.
  • Ability to collaborate effectively with an interdisciplinary team.
  • Ability to communicate verbally in one of the First Nations dialects/syllabics of the Sioux Lookout region would be an asset.
  • Ability to perform the duties/requirements of the position on a regular basis.
• Experience: The Specialist Physician Manager must demonstrate the following experience:
  • Demonstrated experience in people management, program development, governance, budget, resource management, and organizational skills.
  • Demonstrated experience working with a diverse range of stakeholders, internal and external to the organization to achieve successful outcomes through excellent relationship-building skills.
  • Demonstrated experience and understanding of competence in health service delivery in a culturally diverse population.
  • Demonstrated experience in the delivery of or management of health service delivery in the Sioux Lookout area would be an asset.

Roles and Responsibilities:

1. Day-to-day management and operation of the Specialty Physician Services unit and human resources.
2. Specialty physician services program development via collaboration with the Director – Physician Services, Medical Director, Sioux Lookout Regional Physician Services Incorporated (SLRPSI) Board and other key stakeholders.
3. Oversees the preparation, monitoring, negotiating and implementation of physician service contracts – this is a shared role.
4. Establishes, develops, and regularly monitors the monthly Specialty Physician schedules and travel to communities within the Sioux Lookout area, based on community health needs and wait-lists.
5. Supports the Director, Physician Services with the interpretation/delivery of the Funders Mainframe Agreement and assists with any negotiations for Specialty Physician services.
6. Monitors, prepares, and reports on Quality Improvement initiatives for the Specialty Physicians unit.
7. Establishes, monitors, and tracks the data system to provide statistical information and reports to the funders.
8. Collaborates with Human Resources staff to recruit, interview, select, hire, and employ staff within the Specialty Physician Services unit.
9. Provides overall management of the staff and contracted services within the Specialty Physicians unit by:
   • Ensuring communication practices are clear and in place;
   • Ensuring regular communication regarding program development is provided to physician groups, independent contractors, communities, and other stakeholders;
   • Ensuring regular ongoing meetings are held;
   • Providing effective problem solving and conflict resolution as required;
   • Administering, monitoring, and ensuring adherence to organizational policies and procedures;
   • Conducting Performance Appraisals and Action Plans for staff;
   • Providing ongoing coaching, advice, and motivation;
   • Identifying and supporting professional development and training needs of staff.

1. Monitors work plans and operating budgets by:
   • Assist in the preparation of an annual budget for the day-to-day operation of the Specialty Physician Services unit.
   • Managing the development of annual work plans and reports that align with the organizational strategic plans.
   • Monthly financial variances & reports for the Specialty Physician unit.
   • Assist with the preparation and submission of funding requests and reports.

1. Coordinates and supervises the Specialty Physician unit services by:
   • Planning, developing, and implementing systems that positively impact the ability to perform the work and fulfill the goals of the unit efficiently and effectively.
   • Liaising with leadership, frontline workers, health care providers and other stakeholders to collaboratively strategize means to tackle priority issues related to Specialty Physician services.
   • Facilitating the delivery of Specialty Physician services to support communities and community members.
2. Supports program and service evaluation and quality improvement initiatives by:
   • Evaluating the effectiveness, acceptability, availability, and cost efficiency of the Specialty Physician services in collaboration with the Director, Physician Services.
   • Developing productivity/quality benchmarks for clinical and administrative operations and analyzing data against benchmarks to identify efficiencies or inefficiencies requiring attention.
   • Ensuring that systems are in place to monitor the delivery of health services relevant to Specialty Physician services for the communities within the Sioux Lookout area.
3. Assists with the recruitment/retention of physician specialists on behalf of the SLRSPI Board.
4. Chairs/Co-Chairs Specialty Physician services working groups, committees or participate in external working groups, committees, meetings as needed.
5. All other duties as deemed appropriate and necessary by the Director, Physician Services.

Closing Date: Open until filled