Avionics Customer Support Specialist

2 weeks ago

Kelowna, Canada Aem Corp Full time

Salary Range: $64,000.00 To 85,000.00 Annually

Are you interested in joining a vertically integrated leading by design company who is well known for providing customer-driven solutions to the aviation industry? AEM designs, develops, and manufactures avionics products. We are an approved OEM supplier of aircraft components to several helicopter OEMs such as Bell, Boeing, Leonardo, Airbus Helicopters, and Sikorsky. Our continued growth has resulted in the expansion of our customer technical support team

AEM has an opening to join our amazing team of customer centric people as a Technical Support Specialist. Reporting to the Technical Support Manager, this position is well-suited for an Aircraft Maintenance Engineer- Category E (Electronics) who is knowledgeable of helicopter avionics aircraft requirements and enjoys problem solving and interacting with customers.

Who We Are

AEM is a leading global provider of specialty aviation solutions. We design, develop and manufacture aircraft communication systems, loudspeaker systems, caution/warning panels and illuminated panel products for rotary and fixed-wing aircraft. We are known for ‘Leading By Design’ and are continuously recognized for our ability to delight our customers. At AEM, we live and breathe avionics. We are not content with simply staying ahead of the curve – rather, AEM is the company that creates the curve. From our sunny manufacturing facility in Kelowna, BC, we offer our products to a global marketplace. 

Join a Workplace That Gives You More

If you are local to the Okanagan then you’ll get to work in a brand-new, custom built facility in downtown Kelowna You can walk to coffee shops & restaurants or take a hike up Knox Mountain…all from our front door Please note this position requires an on-site presence to learn our products and systems, but a remote work option may be available for the right individual We are a forward-thinking technology company that believes in rewarding our staff and putting our people first. We are proud of our culture, and we continuously nurture it to ensure our team feels valued every single day. Additionally, working and living in the beautiful Okanagan offers an exceptional opportunity for work-life balance, a comfortable pace of life and a wide range of after-work activities.

About the Role

You will interact with AEM customers, primarily North America time zones, by email, phone, Teams. You will listen to the customers, ask questions about their specific aircraft requirements and provide options and solutions. You will liase internally within the Technical Support team, our R&D department and Sales. You will develop configurations of AEM products to suit customer needs (avionics, digital audio systems and special mission radios). 

Success Factors

  • Aircraft Maintenance Engineer (AME), Electronics
  • Preferable three+ years industry experience with knowledge of H125/ASTAR/AS350 and H145 /EC145/BK117 Helicopters and cockpit layouts
  • Customer service and detail oriented
  • Ability to document and maintain information in the Customer Relationship Management (CRM) system Sales force (training will be provided)
  • Strong ability to read and interpret complex aircraft wiring drawings
  • Ability to successfully pass a criminal record check.

A Diverse, Equitable and Inclusive Team Is the Key to Our Organization’s Success

We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions. 

We appreciate all applicants and will only contact those who have been short-listed to participate in the recruitment process.

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