Research Operations Program Manager

2 weeks ago

Toronto, Canada Apex Systems Full time

Client: Multinational Tech Company
Terms: Contract

Job Description
Our client wants to add a Research Operations Program Manager to the team. As a Research Operations PM you will help build and scale global research programs to strengthen the impact of their world-class UX Research team. They do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work.

This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Research Program Managers.

The ideal candidate enables the UX Research team's best work by leading strategic planning of programs, navigating ambiguous situations, managing short and long-term project milestones, connecting resources to research needs, and removing barriers to doing great work.

Our Research Operations Program Managers are experts in problem solving and multitasking, building long-term relationships, and utilizing a full range of organizational and interpersonal skills that help talented teams operate at their highest and most effective level.

The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative. This role requires program management experience and strong leadership skills. You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.

Requirements:
4+ years of relevant program or project management experience.
Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility.
Communication skills for interacting with and using data to drive change with cross-functional stakeholders.
Experience building relationships with peers and stakeholders.
Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills.
Experience using MS Office tools (Excel, PowerPoint, Word, Visio, or other process mapping software)
Familiarity working within the UX Research field and participant recruiting methods.
Experience working in an operations role.
Responsibilities
Manage centralized systems and processes for organizing participant recruitment, for liaising with external recruitment companies, maintaining and growing our Customer Programs.
Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement, legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.
Governance: Document our standard operating procedures, including data security and compliance. Managing data and access to data within tools, including customer information.
Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.
Develop a system to track and manage the research backlog for the whole team, which will help researchers prioritize their workload and ensure visibility of resources.
Helping the Design Research Manager with budgets and resources.
Possibly liaising with colleagues in Leadership, Design and Content to ensure we are well organized and aligned.
Develop and track operational key quality and performance indicators across the research team.
Leverage data informed insights to drive operations improvements such as efficiency and accuracy.
Create, scale, and execute strategic programs to ensure the team is working at optimum efficiency.
Drive participant management process improvements and identify opportunities for optimizing workflows.
Predict obstacles and establish solutions to overcome challenges.
Manage and prioritize multiple Participant Management Infrastructure projects and programs.
Partner with Research Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders.
Collaborate with Research Team and cross-functional partners to create, maintain and refine recruiting processes, programs, and partner vendors.

  • Research Operations Program Manager

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Client: Multinational Tech Company Terms: Contract Job Description Our client wants to add a Research Operations Program Manager to the team. As a Research Operations PM you will help build and scale global research programs to strengthen the impact of their world-class UX Research team. They do this by implementing operational systems, connecting teams and...

  • Research Operations Program Manager

    2 weeks ago

    Toronto, Canada Apex Systems Full time

    Client: Multinational Tech Company Terms: ContractJob Description Our client wants to add a Research Operations Program Manager to the team. As a Research Operations PM you will help build and scale global research programs to strengthen the impact of their world-class UX Research team. They do this by implementing operational systems, connecting teams and...

  • Research Operations Program Manager

    4 days ago

    Toronto, Canada Apex Systems Full time

    Client: Multinational Tech CompanyTerms: ContractJob Description Our client wants to add a Research Operations Program Manager to the team. As a Research Operations PM you will help build and scale global research programs to strengthen the impact of their world-class UX Research team. They do this by implementing operational systems, connecting teams and...

  • Manager Research Program Research Diabetes

    5 days ago

    Toronto, Canada Unity Health Toronto Full time

    The Cardiovascular Disease & Diabetes Research Program is currently looking for a Research Program Manager to develop, improve, and sustain the operational effectiveness and efficiency of the research group. **Duties & Responsibilities**: This position is responsible for overseeing the project load of the research team, as well as managing research finance...

  • Assistant Operations Manager

    4 weeks ago

    Toronto, Canada Centricity Research Full time

    Aventiv Research, IACT Health, LMC Manna Research, and True North Clinical Research have united to become the largest network of fully-owned and integrated clinical research sites in North America, Centricity Research. The sites that were formerly known as Aventiv operate in Ohio and Arizona and specialize in phase 1 pharmaceutical, device, and diagnostic...

  • Market Research Intern

    4 weeks ago

    Toronto, Canada Environics Research Full time

    **About Environics**: Environics delivers evidence-based solutions to clients working in a range of sectors and industries including health care, tourism, consumer lifestyle, financial services and public policy. Our team is drawn from many disciplines—from business and marketing to sociology and urban affairs. This mix makes Environics a creative and...

  • Director, Research Programs

    3 hours ago

    Toronto, Canada George Brown College Full time

    **CLOSING**:Open until filled. *** **Land**_ _**Acknowledgement** - George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._ **Equity...

  • Clinical Research Recruitment Assistant

    4 days ago

    Toronto, Canada Headlands Research Full time

    **Overview**: - Toronto Memory Program, a Headlands Research site, is Canada’s largest and most experienced site for drug treatment trials in Alzheimer’s disease and related conditions. Founded in 1996, we have made significant contributions to over 100 drug treatment studies in Alzheimer’s disease. Our Medical Director, Dr. Sharon Cohen, a...

  • Clinical Research Recruitment Assistant

    3 days ago

    Toronto, Canada Headlands Research Full time

    Overview: - Toronto Memory Program, a Headlands Research site, is Canada’s largest and most experienced site for drug treatment trials in Alzheimer’s disease and related conditions. Founded in 1996, we have made significant contributions to over 100 drug treatment studies in Alzheimer’s disease. Our Medical Director, Dr. Sharon Cohen, a...

  • Marketing Research Associate

    4 weeks ago

    Toronto, Canada Environics Research Full time

    **Environics Offers**: Environics delivers evidence-based solutions to clients working in a range of sectors and industries. Our team is drawn from a number of disciplines—from business and marketing to sociology and urban affairs. This mix makes Environics a creative and intellectually vibrant research consultancy, where methodological rigour and...

  • Research Operations Manager

    3 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    Position Description : Key Accountabilities : The Research Operations Manager will oversee all study operations, including but not limited to: Liaise and collaborate with study investigators and stakeholders Provide fiscal management and support the reporting obligations associated with the primary project and other projects, applicable Monitor key...

  • Clinical Research Recruitment Assistant

    3 days ago

    Toronto, Canada Headlands Research Full time

    **Overview**: **This Clinical Research Recruitment Assistant role will be based in Toronto, ON (North York) and is a full time position.** **The Role** **Responsibilities**: - Assist in the pre-screening process, including conducting initial phone screenings and administering pre-screening questionnaires. - Collect demographic information and schedule...

  • Clinical Research Coordinator

    4 weeks ago

    Toronto, Canada Clinical Research Full time

    Responsibilities: - Coordinate and oversee clinical research studies from start to finish - Collect and record data accurately and efficiently - Analyze research data and prepare reports for review - Ensure compliance with study protocols, regulations, and ethical guidelines - Collaborate with healthcare professionals, researchers, and study participants -...

  • Research Manager

    3 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    EMPLOYMENT OPPORTUNITY Research Manager, Temerty Centre Acute Care Program Position Summary Reporting to Senior Manager and the Temerty Centre Director, the Research Manager will provide oversight to the daily management of Temerty Centres Research operations. The Research Manager will be responsible for planning, coordination and delivery of...

  • Human Resources Manager

    4 weeks ago

    Toronto, Canada Centricity Research Full time

    Aventiv Research, IACT Health, LMC Manna Research, and True North Clinical Research have united to become the largest network of fully-owned and integrated clinical research sites in North America, Centricity Research. Centricity Research is committed to revolutionize research by creating outstanding clinical trial experiences to improve the health of the...

  • Administrative Coordinator: Research and Programs

    4 weeks ago

    Toronto, Canada WOMEN'S HEALTH IN WOMEN'S HANDS COMMUNITY HEALTH CENTRE Full time

    **Administrative Coordinator: Research and Programs Team**: **Temporary position for 5 months** WHIWH CHC provides racialized women, trans and non-binary clients from the African, Black, Caribbean, Latin American, and South Asian communities in Toronto and surrounding municipalities with culturally safe, relevant, and responsive primary healthcare. We are...

  • Program Manager

    4 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 47307 **Job Category**:Policy, Planning & Research **Division & Section**:Development Review, Concept 2 Keys **Work Location**: City Hall, 100 Queen Street West / Hybrid **Job Type & Duration**: Full-time, Temporary (12 months) **Salary**: $112,280 - $149,247, TM2060, Wage Grade 7.5 **Shift Information**: Monday to Friday, 35 hours per...

  • Qualitative Research Consultant

    3 days ago

    Toronto, Canada Rand Market Research Corporation Full time

    **About You**: You have a background in consumer research, with experience in qualitative and/or quantitative research project management, as well as writing reports to reflect the findings of the research. Most importantly, you are a skilled listener and hard-working team player who has a genuine interest in understanding how people think and behave. You...

  • Professional, Engineering

    3 weeks ago

    Toronto, Canada Bombarbier Full time

    UAS Program Management - Research and Technology In your role, you will Collaborate in the development of an assigned strategic technology project involving Unmanned Aerial Systems (UAS)  Support planning of design activities from concept to entry into service of clean sheet aircraft Support problem-solving for all program and engineering disciplines ...

  • Clinical Research Study Assistant

    3 days ago

    Toronto, Canada Krembil (Toronto Western) Research Institute Full time

    The Hodaie Lab is a member of the Division of Brain, Imaging & Behaviour - Systems Neuroscience, based at the Krembil Research Institute, Toronto Western Hospital, University Health Network. We aim to understand the clinical pathology of chronic neuropathic pain via investigation of the structure and function of the nervous system mainly using Magnetic...