Receptionist (Bilingual)

3 weeks ago

Ottawa, Canada Canadian Wildlife Federation (CWF) Full time
Your Connection to Wildlife
As one of Canada’s largest not for profit leaders in wildlife conservation, research, and advocacy, we are seeking to fill the following position...Receptionist (Bilingual)
Who we are
The Canadian Wildlife Federation (CWF) is a national, not-for-profit charitable organization dedicated to conserving Canada's wildlife and habitats for the use and enjoyment of all. By spreading knowledge of human impacts on wildlife and ecosystems, carrying out conservation actions to protect and restore species and habitats, developing and delivering conservation education programs, advocating for changes to government policy and programs, and co-operating with like-minded partners, CWF encourages a future in which Canadians can live in harmony with nature.
Diversity is a fundamental part of our core values; we create every opportunity to become more inclusive. We encourage applications from qualified candidates from all diverse communities including, but not limited to, Indigenous persons, racially visible persons, people with disabilities, 2SLGBTQ+, and women in non-traditional roles. If you require accommodations during the recruitment process, please notify HR at any time.

Job Summary
CWF is looking to hire a bilingual Receptionist based out of Head Office in Ottawa, ON. Reporting to the Operations Manager, this role will primarily be responsible for creating a positive and lasting first impression for all who interact with CWF in both official Canadian languages. The incumbent will be responsible for handling a variety of administrative and clerical tasks, ensuring the smooth flow of day-to-day operations, and providing outstanding reception service to the different parties who may contact CWF. The ideal candidate will possess the experience and education mentioned below, in addition to strong leadership and communication skills.

Core Competencies
  • Communication - Expresses and transmits information with consistency and clarity.
  • Detail Oriented - Pursues quality in the accomplishment of tasks.
  • Organization - Able to follow established processes, suggest updates to streamline processes and define new processes to ensure all relevant information or tools are easily accessible.
  • Ownership - Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensure deadlines are met and that work is completed properly.
  • Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
  • Resourceful - Responds to difficult situations or workplace requirements by using the available tools and information to support decisions and solutions. Is able to determine when to escalate a situation to senior management for resolution.
  • Service-focused - Provides superior service to both internal and external customers.
  • Time Management - Balances a myriad of tasks; prioritizes duties as needed. Able to manage greater volumes of requests and work during peak periods and to balance workload during quieter times


Job Duties
Front Desk Management:
  • Greet visitors, clients, and employees with a warm and professional demeanor.
  • Manage incoming calls, transfer calls to appropriate individuals, and take accurate messages when necessary.
  • Maintain a tidy and organized reception area.
Visitor Assistance:
  • Register guests and provide them with visitor badges.
  • Assist visitors with inquiries and provide directions as needed.
  • Notify employees of visitor arrivals promptly.
Administrative Support:
  • Perform general clerical duties, including photocopying, faxing, scanning, and filing.
  • Receive and distribute incoming mail and packages.
  • Update constituent information and maintain integrity and accuracy by following set procedures.
Communication:
  • Communicate effectively with internal staff and external stakeholders.
  • Relay important messages and updates to the appropriate parties.
  • Manage and respond to email inquiries in a timely manner.
Security and Access Control:
  • Ensure the security of the premises by monitoring access control systems.
  • Follow established security protocols for visitor sign-in and access.
  • Maintain a high level of confidentiality in all interactions.
Ad Hoc Support:
  • Provide administrative support to various departments as required.
  • Assist with special projects and tasks as assigned.

Experience and Education
  • High school diploma or equivalent.
  • Previous experience of three years or more in a receptionist or administrative role is a plus.
  • Fluent in English and French (Verbal and written)
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent communication and interpersonal skills.
  • Professional appearance and demeanor.
  • Strong organizational and multitasking abilities.
  • Attention to detail and a donor-focused mindset.

Work Conditions
  • Permanent, full-time at 37.5 hours per week, Monday through Friday.
  • Based at CWF’s Head Office in Ottawa, ON, in-office 5 days per week.
  • Attendance and participation in training
  • Interaction with employees, constituents, and partners
  • A friendly, professional and team-oriented environment
  • Adherence to the Right to Disconnect policy
  • Adherence to and encouraging equity, diversity, and inclusion efforts

Why work with us?
  • We are a rapidly growing team of forward-thinking individuals who all share a common passion, the Canadian outdoors
  • Friendly and casual work environment
  • Transparency between various levels of management
  • We are committed to building a more diverse workforce
  • Work-life balance
  • Competitive and attractive benefit plan including health, dental, vision, LTD, and more.
  • RRSP enrollment
  • Enrollment in Employee and Family Assistance Program (EFAP)
  • Complimentary subscription to our magazineCanadian Wildlife.
  • Opportunity to expand your network of IT, education, conservation, and program experts

APPLICATION DEADLINE:Posted until filled
ANTICIPATED START DATE:As soon as able, April 2024

HOW TO APPLY:Interested and qualified applicants are encouraged to submit applications online. Only the candidates who meet the qualifications and experience for the position will be contacted for an interview. We thank you for your interest in the Canadian Wildlife Federation.

We are committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that job applications please identify any accommodation requirements by contacting the Human Resources department when selected for an interview.

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