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With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. And as you help us create a better world, we will help you build your own intellectual firepower.

Inviting applications for the role of [Consultant], [Windows Administrator (L2)]
The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.


Expert in Configuring and administering windows server 2008/2012/2016.
Mastered in trouble shooting windows OS issues, handling escalated L3 issues in windows environment.
Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration.
Good understanding of Active Directory and Network Infrastructure, Forest and Domain Infrastructure.
Implemented security policy and virus protection.
Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks.
Assist in P2V and V2V conversion of Windows server editions using enterprise VMware converter and also installed the VMware tools on that machines.
Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance.
Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems.
Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring.
Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Create new VMware virtual machines to meet the specifications provided by the Client.
Involve in On Call rotation for supporting production strictly maintaining SLA's.
Perform necessary analysis to provide all required evidences to support the project requirements.
Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA.
Provide escalation support for Windows team.
Manage and complete assigned projects
~ Must be willing to handle varying shifts.


Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

# A degree in Computer Science, IT, Systems Engineering or a related qualification.


Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
Basic understanding of IT infrastructure and troubleshooting.
Technical and system expertise in relevant IT workstreams.
Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Follow us on Twitter , Facebook , LinkedIn , and YouTube .

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